Diana R. Riley
Bronx,New York
Summary
Experienced and compassionate healthcare professional with a proven track record in both home care and hospital settings. Committed to enhancing patient autonomy and dignity while ensuring exceptional care delivery. Proficient in assisting with activities of daily living and maintaining a clean, safe environment. A strong communicator, skilled in collaborating with healthcare teams to optimize efficiency, patient care, and service quality. Eager to contribute knowledge and expertise to drive business performance and deliver excellent personal care and assistance as a Certified Nursing Assistant (CNA).
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Patient Advocate
Family & Friends Home Care
08.2022 - Current
- Assist client with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, and mobility
- Administer medications according to prescribed schedules and assist with medication management as needed
- Prepare and serve nutritious meals and snacks based on dietary requirements and preferences
- Perform light housekeeping tasks
- Provide companionship and emotional support to clients, engaging in conversation, reading, and recreational activities
- Escort clients to medical appointments, grocery shopping, and other outings as needed
- Monitor and report changes in clients' health, behavior, or living conditions to the appropriate supervisor or healthcare professional
- Adhere to safety protocols and infection control measures to prevent accidents and the spread of illness.
Communition Operator
St. Barnabas Hospital
07.2007 - 01.2022
- Operated a multi-line telephone system to promptly and professionally answer and route incoming calls
- Greeted callers warmly and courteously, identified the purpose of their call, and directed them to the appropriate person or department
- Provided callers with information regarding company services, products, hours of operation, and other relevant details
- Assisted callers with basic inquiries, such as providing directions, transferring calls, and taking messages when necessary
- Handled emergency calls following established procedures, including contacting appropriate personnel and agencies as needed
- Operated paging systems to announce important announcements or messages to staff and visitors as required.
Director of Operations\ Care Giver
U.M. Family Day Care
10.2016 - 01.2020
- Supervised and monitored children in a secure child care setting, prioritizing their safety and well-being
- Developed and executed age-appropriate activities like games, crafts, storytelling, and outdoor play to engage children and foster their development
- Assisted with daily routines including meals, naps, and toileting, offering assistance and encouragement as needed
- Collaborated closely with parents/guardians to understand and accommodate each child's unique needs and preferences
- Maintained a hygienic, organized, and inviting child care environment conducive to learning and exploration
- Communicated effectively with parents/guardians, providing updates on children's daily activities, milestones, and addressing any concerns promptly
- Ensured compliance with licensing regulations, health and safety standards, and child care policies and procedures at all times.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Education
Bachelor of Arts - Social Science
The City College New York (CUNY)
New York, New York01.2012
Skills
- Customer Service Excellence
- Advanced Problem-Solving Skills
- Organizational and Multitasking Proficiency
- Team Collaboration and Leadership
- Patient Education and Counseling
- Relationship Development and Management
- Professional Phone and Email Communication
- Efficient Appointment Scheduling
- Quality Assurance and Compliance
- Strategic Time Management
Certification
Nationally Certified Phlebotomy Technician (NPT), 2024**
Phlebotomy Technician, Bronx Community College, 2024**
EKG Technician, Bronx Community College, 2023**
Home Attendant, SelfHelp, 2022**
References
References available upon request.
Timeline
Lead Patient Advocate
Family & Friends Home Care
08.2022 - Current
Director of Operations\ Care Giver
U.M. Family Day Care
10.2016 - 01.2020
Communition Operator
St. Barnabas Hospital
07.2007 - 01.2022
Bachelor of Arts - Social Science
The City College New York (CUNY)
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