DIANA SANTANA
Berlin,CT
Summary
Respected and self-motivated professional with over 6 years of experience managing multiple projects simultaneously. Proven track record in overseeing large-scale projects to ensure timely completion. Highly adept at tracking intricate details and meeting deadlines. Demonstrates a strong ability and enthusiasm for continuous learning. Recognized for consistently receiving positive feedback from managers, co-workers, and clients.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher Trainee
Hartford Police Department
09.2024 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
Secretary 2
Department of Corrections
01.2020 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and inmate data.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
Head Case Manager
AAA & ABC Bail Bonds
04.2014 - 07.2019
- Executed every task given
- Reviewed the late check in report
- Made calls to defendants who were late and updated the report daily
- Verified court dates for every defendant out on bail with the company
- Updated the server with new court dates daily
- Oversaw the recovery of the defendant upon warrant or forfeiture in court
- Exonerated bonds in court
- Followed up with the rearrest report
- Updated the report daily with defendants status, housing facility and information if a new bond was issued
- Oversaw all bond forfeitures
- Prepared files for remission and collections
- Followed up with forfeiture reports and reported back to the CEO in a timely manner
- Delegated a staff of 9
- Maintained and managed the office to make sure our clientele was taken care of
- Problem solved for the staff when issues occurred
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Provided mentorship to junior case managers, fostering professional growth within the team.
Education
Bachelor of Science - Criminal Justice
Devry University
New York, NY06-2025
High School Diploma -
Hartford Adult High
01.2006
Skills
- Organized
- Flexible
- Emotional Intelligence
- Reliable
- Training
- Motivational
- Disciplinary
- Conflict Resolution
- Analytical Ability
- Coordinative
- Goal Setter
- Directing
- Memory retention
- Telecommunications
- Listening Skills
- Multitasking Abilities
- Criminal justice knowledge
- Secure sensitive information
- Map reading abilities
- Crisis Management
Certification
All required FEMA CERTIFICATION
All required Power Phone certifications
Rapid SOS certification
Intradado course completions
12 Police legal science course completions
COLLECT Full Access Initial Training Certificate
Languages
Spanish
Native or Bilingual
Timeline
Emergency Dispatcher Trainee
Hartford Police Department
09.2024 - Current
Secretary 2
Department of Corrections
01.2020 - 04.2024
Head Case Manager
AAA & ABC Bail Bonds
04.2014 - 07.2019
Bachelor of Science - Criminal Justice
Devry University
High School Diploma -
Hartford Adult High
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