Diana Simington
Longmont,Colorado
Summary
Dynamic professional with extensive experience in quality control and customer support, notably at PTA Plastics. Excelled in inspections, test method validation, and enhancing product reliability through meticulous quality documentation. Proven leadership at County Seat, mentoring teams for peak performance. Skilled in documentation and fostering client satisfaction, demonstrating a balance of hard and soft skills.
Overview
34
34
years of professional experience
Work History
Quality Control Technician
PTA Plastics
10.2014 - 08.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Call Center Representative
IBM
09.2012 - 02.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sr. Assistant Manager
County Seat
07.1990 - 02.1994
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
Education
High School Diploma -
Centaurus High School
Lafayette, CO06-1989
Skills
- Inspections and reviews
- Test method validation
- Documentation skills
- Calibration standards
Timeline
Quality Control Technician
PTA Plastics
10.2014 - 08.2024
Call Center Representative
IBM
09.2012 - 02.2014
Sr. Assistant Manager
County Seat
07.1990 - 02.1994
High School Diploma -
Centaurus High School
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