DIANA XUAN NGUYEN
Los Angeles,CA
Summary
Adaptable and resourceful office professional with over 6 years of experience spanning healthcare, beauty, and administrative operations. Recognized for initiative, efficiency, and the ability to keep teams aligned and operations running smoothly. Skilled in managing fast-paced front and back office environments, maintaining confidential records, and fostering strong relationships with vendors and clients. Proven track record of supporting leadership, handling high-volume workflows, and delivering consistent results under pressure. Seeking a long-term opportunity to contribute to a driven team and provide immediate, tangible value.
Overview
12
12
years of professional experience
Work History
Office Manager Assistant
Dentist Near Me
Los Angeles, USA
01.2022 - 01.2023
- Supported overall management of the dental office, ensuring smooth daily operations and high-quality patient care
- Oversaw patient scheduling, treatment planning, insurance verification, billing, and collections
- Acted as liaison between staff, dentists, and external vendors to coordinate schedules, supplies, and maintenance
- Helped lead and train front office team in customer service standards, workflow procedures, and software usage
- Monitored office performance metrics, including production goals, case acceptance, and patient retention
- Assisted in implementing systems to improve patient intake, follow-ups, and communication
- Maintained compliance with HIPAA, OSHA, and infection control protocols
- Collaborated on budget planning, expense tracking, and vendor negotiations
- Supported hiring, onboarding, and staff performance evaluations in coordination with the Office Manager
Beauty Studio Owner
Self-Employed
Inglewood, USA
01.2017 - 01.2022
- Operated and managed a beauty studio specializing in semi-permanent brows and custom lash services
- Handled business operations, including client scheduling, inventory, finances, and administrative systems
- Created and maintained digital and print marketing materials to grow clientele
- Handled vendor communications, supply orders, and product purchasing
- Maintained organized client records and service logs
Office Manager
Massage Therapy Center
Los Angeles, USA
01.2013 - 01.2016
- Managed business finances, account setup, and audit preparations
- Supervised a team of 13+ employees and coordinated appointments for 300+ clients
- Maintained filing systems, handled conference calls, and assisted with purchasing
- Provided high-level administrative support including tracking paperwork, managing job files, and resolving escalated customer issues
Customer Service Admin Processor
ProDoc/Kytel
Moorpark, USA
06.2011 - 01.2014
- Performed accurate data entry and file management for client and internal documentation
- Assisted with vendor communications, pricing research, and project support
- Created internal reports and maintained compliance with company procedures
- Supported HR and operations through scheduling, documentation, and policy drafting
Education
Academy for Salon Professionals
Northridge, CALos Angeles Pierce College
Northridge, CASkills
- Microsoft Office (Word, Excel, Outlook)
- Compliance Monitoring
- Inventory Control
- MacOS
- Salesforce
- Slack
- Data Entry
- File Management
- Policy and Procedure Modification
- Vendor Coordination
- Subcontractor Documents
- Project Support
- Time Management
- Written & Verbal Communication
Languages
Vietnamese
Native/ Bilingual
Timeline
Office Manager Assistant
Dentist Near Me
01.2022 - 01.2023
Beauty Studio Owner
Self-Employed
01.2017 - 01.2022
Office Manager
Massage Therapy Center
01.2013 - 01.2016
Customer Service Admin Processor
ProDoc/Kytel
06.2011 - 01.2014
Academy for Salon Professionals
Los Angeles Pierce College
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