Diana Y. Saenz

• Provided excellent customer service during tours and transportation.
• Customer First Service always
• I helped customers with inquiries and resolved issues quickly.
• Escalated unresolved issues to supervisors to help out.
• Participated in training sessions to improve service skills and knowledge.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Operated vehicle safely following all traffic laws and company policies.
• Maintained vehicle cleanliness and performed routine inspections.
• Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
• Maintained safe driving history with no critical incidents many-year timeframe.

• Customer First Service
• Conducted pre-trip inspections to ensure vehicle readiness.
• Communicated effectively with parents regarding transportation schedules.
• Transported students safely to and from school
• Adhered to all traffic laws while driving school routes.
• Resolved customer complaints in a timely manner by taking appropriate corrective action.
• Assisted with loading and unloading student belongings.
• Collaborated with school staff to coordinate special event transportation.
• Reported any maintenance issues or safety concerns promptly.
• Contributed to team efforts by accomplishing related tasks as needed.

• Customer First Service
• Transported students safely to and from school locations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Utilized computer technology to handle high call volumes.
• Created detailed reports on customer service activities for management review.
• Maintained exceptional standards of customer service during high-volume, fast-paced operations.
• Ensured vehicle cleanliness and readiness for passenger transport.
• Maintained accurate logs of transportation schedules and passenger information.
• Adhered to all company policies, procedures and safety standards.
• Responded promptly to customer inquiries about order status or other relevant information.

Customer First Service

• Assisted customers with inquiries and resolved issues promptly.
• Managed customer accounts and updated information in the system.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strategic plans to enhance operational efficiency and reduce costs.
• Enforced customer service standards and resolved customer problems to uphold quality service.