Dianca Amor
Springfield,MA
Summary
Contributes to team effort by accomplishing related results as needed. Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Skilled medical coding professional prepared to drive accuracy and efficiency in healthcare documentation. Known for strong analytical skills, attention to detail, and comprehensive knowledge of medical coding systems and regulations. Excel in team collaboration, adapting to evolving requirements, and delivering consistent results. Recognized for reliability and commitment to upholding high standards in all tasks.
Overview
1
1
Certification
13
13
years of professional experience
Work History
PCA/Caregiver/Med Tech
Private Home & Personal Care
Springfield, MA
10.2021 - Current
- I work with someone who has Schizophrenia and confusion. Personal Care Assistants' duties include mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare. In addition, they may be responsible for housekeeping duties such as cooking, cleaning, washing clothes and dishes and running errands. Passing out meds.
Internal Clinical Coding Coordinator
WellSky
Remote
05.2019 - 05.2026
- The primary function of a coding quality coordinator is to ensure coding practices comply with recognized standards. The job requires you to audit data and procedures and provide regular training for accountability. ... maintain the current coding system and propose ways to enhance overall performance. Internal coding Coordinating the work of the medical coding staff, which includes handling of patients' medical records and reviewing them, recommending the right code, discovering gaps in patients' records, and delivering of the summary to clients and explaining necessary areas to them.
- Interacts with customers to provide information and documentation. Analyzing medical records and identify the issue to provide a solution.
- Collaborated with cross-functional teams to gather requirements and develop strategies for process improvement
Home Health Aide (HHA)
Excel Nursing Services
Wilbraham, MA
09.2024 - 10.2024
- Provided direct patient care and assistance with activities of daily living as a Home Health Aide (HHA) Certified Nursing Assistant (CNA)
- Assisted patients with bathing, grooming, dressing, and toileting to ensure their comfort and well-being
- Administered medications according to prescribed schedules and documented medication administration accurately
- Monitored vital signs such as blood pressure, pulse rate, temperature, and oxygen levels on a regular basis
- Assisted in transferring patients from beds to wheelchairs or other mobility devices safely
- Performed light housekeeping tasks such as cleaning and organizing patient's living space
- Prepared nutritious meals for patients based on their dietary requirements and preferences
- Assisted in physical therapy exercises under the guidance of healthcare professionals
- Documented patient observations, interventions, and progress in medical records accurately
- Communicated effectively with patients' families regarding their loved ones' condition and progress
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients
Caregiver
ELITE HOME HEALTH
Easthampton, MA
07.2023 - 07.2023
- Caregiver duties include mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare. In addition, they may be responsible for housekeeping duties such as cooking, cleaning, washing clothes and dishes and running errands. Passing out meds.
Assistant Clinical Coding Coordinator
United Personnel
Northampton, MA
01.2019 - 05.2019
- I’m currently employed for United personal as a temp for a company called Fazzi Associates as a Assistant Clinical Coding Coordinator.
Front Desk/ Office Specialist / Administrative Assistant
Dermatology Office
Chicopee, MA
10.2017 - 11.2018
- Resolute Medical Administrative Assistant astutely performing a variety of functions ranging from greeting patients and answering the phone to scheduling appointments, scanning intakes and medical history into charts. Adapt at working in fast-paced environments. Specialize in ensuring efficient medical office operations.
- - Strong ability to perform a variety of clerical and administrative tasks.
- - Remarkable ability to coordinate office activities in an orderly fashion.
- - Proficient in the preparation of budgets and financial reports.
- - Ability to work well with people in a variety of settings.
- - Familiar with MS Office applications.
- - Deep knowledge of medical terminology.
- - Solid communications abilities.
- - Excellent interpersonal skills.
- - Scheduled appointments and prepared daily agendas for doctors.
- - Answered phones directed calls and signed for office deliveries.
- - Maintained an updated database of available office supplies.
- - Read and relied to emails as appropriate.
- - Prepared correspondence on behalf of staff.
- - Ensured that all patient histories were updated.
- - Maintained confidentiality of all patient information.
- - Streamlined some office procedures to improve efficiency.
- - Checked patients in and informed doctors of patient arrivals
- - Prepared letters and memos received faxes and prioritized emails
- - Ensured that lab results were transferred to the appropriate physician
- - Called patients with reminders of upcoming appointments
- - Scheduled patients for appointments via the phone or in person
- - Ensured that all office supplies were reordered in a timely manner.
CNA/HHA
All About You, LLC
Easthampton, MA
07.2016 - 04.2017
- All About You LLC is a home care agency, locally owned and operated by Marge Pietras, a Registered Nurse with over 40 years of experience in home-care case management. We continually focus on providing continuity, dependability and peace of mind. We know sometimes you need help. We also know, when you look for help, you want confidence in choosing a company that will deliver on its promise to you. From sun-up to sunset, our staff is dedicated to always providing you with high quality services that promote dignity. We encourage aging in place. Our goal is to make daily living comfortable and manageable at a time when personal decline can make staying in the comfort of your own home difficult
Family Support Counselor
Three Rivers
Springfield, MA
05.2016 - 06.2016
- Cutchins Programs for Children & Families has 37 years of providing uncompromising care not easily found in today’s health care environment. Our residential, outpatient, and special education services provide children and families struggling with the effects of trauma and mental illness in a sanctuary of safety and love.
CNA - Certified Nursing Assistant
WORLD WIDE STAFFING, INC.
Longmeadow, MA
10.2015 - 04.2016
- We drive results in staffing and recruiting for our clients. We combine our exclusive process with our national and corporate resources to build long-term client partnerships. By creating and maintaining these partnerships, we have become the fastest-growing staffing firm in our class. We have the unique ability to provide a process-driven approach to staffing that is customized to the specific needs of each client.
- WorldWide Staffing provides temporary, temp-to-hire, direct hire and professional staffing solutions for a diverse set of industries.
CNA - Certified Nursing Assistant
wingate Hampden
Hampden, MA
08.2015 - 10.2015
- Care for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents.
- Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar
- Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given. Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
- Prepared and served food or fed patients needing assistance, and recorded food or liquid intake and output.
- Certified nursing assistants or CNAs are healthcare professionals who provide direct and indirect patient care in different healthcare settings such as hospitals, clients’ homes and healthcare centers. The position of a CNA is crucial in the sense that they are expected to perform a pivotal role between registered nurses and patients. CNAs are required to assess patients’ condition and to assist in ensuring their safety and well-being. They also assist patients with managing daily tasks such as personal hygiene, grooming, bathing and dressing.
- Skills Used
- Patient Care & Safety
- Diagnostic Testing
- Medical Terminology
- Electronic Medical Records
- Vital Signs & Patient Monitoring
- Medication Administration
- Privacy / HIPAA Regulations
- Patient Advocacy and Support
Direct Care/Program Staff
WESTERN MASS TRAINING CONSORTIUM
Holyoke, MA
03.2015 - 09.2015
- Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment.
- Assist Direct Care Supervisor in the assessment of each individual abilities, interests and need areas toward independent living. Assist Direct Care Supervisor in the development of each ISP. Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP.
- Teach self medication skills according to DMR regulations, and when appropriate supervise in medication administration.
- Assist/monitor/teach individuals engaging in daily chores.
- Assist/monitor/teach individuals as needed in grocery shopping, menu planning, meal preparation and clean up.
- Meet with individuals (as needed) on an individual basis to discuss concerns, problems.
- Assist/monitor/teach individuals in holding house meetings and informal discussion groups with peers.
- Handle emergency situations appropriately, (according to MHA and DMR policies). Utilize crisis interventions when necessary.
- Teach and/or support individuals in utilizing public transportation. Transport individuals to appropriate appointments only when necessary (person requires assistance at appointment).
- Skills Used
- Medication Management
- Light Housekeeping
- Meal Preparation
- MAP Certified
HHA/CNA
Centrus Premier Home Care
West Springfield, MA
06.2015 - 07.2015
- Prepare and serve simple modified diets according to instruction and assist with feeding as necessary, assist with toileting, including use of bedpan, commode or toilet, assist with the emptying of indwelling catheter care bag, assist the self-directing consumer with reminders on changing the tubing or refilling a tank in the use of their oxygen equipment
- Assist self-directing consumers with transfers and ambulation including use of cane, walker, and wheelchair, assist self-directing consumers with medication reminders or refilling the consumer’s prescription at the local pharmacy as specified on plan of care, assist self-directing consumers in reminding them of their home maintenance exercise programs
Homemaker/Companion
Interim Health Care
West Springfield, MA
02.2015 - 03.2015
- Planning and preparing meals and snacks according to specific dietary requirements of the client. Wash dishes and clean kitchen. Participating in in-service education programs.
- Maintaining a safe, clean and healthy environment through light housekeeping including changing bed linens, dusting and vacuuming, cleaning bathroom, and doing laundry.
- Providing companionship and stimulation for the client including reading, walks, etc.; accompanying the client to doctors or other appointments.
- Grocery shopping or other errands when needed. Performing other housekeeping tasks as indicated in the care plan.
Cashier/Customer Service Associate
Walmart
Springfield, MA
07.2013 - 07.2014
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Assisted customers by providing information and resolving their complaints.
- Established and identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Issue receipts, refunds, credits and change due to customers.
- Greeted customers entering store. Stocked shelves, and marked prices on shelves and items.
- Answered customers' questions, and provided information on procedures or policies.
- Processed merchandise returns and exchanges.
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
Maid/Housekeeping Cleaner
Merry Maids
Holyoke, MA
06.2013 - 11.2013
- Cleaned properties and provided excellent customer service. Sweeping, mopping, polished furniture, vacuuming. General cleaned maintenance duties.
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, gathered and empty trash, stairways, locker rooms, and other work areas so that health standards are met.
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Cashier/Food Prep
Panera Bread
West Springfield, MA
01.2013 - 01.2013
- Served and greeted customers
- Accept payment from customers, and make change as necessary. Relay food orders to cooks.
- Requested and recorded customer orders, and compute bills using cash registers. Clean and organize eating, service, and kitchen areas.
Education
Medical Assistant - Medical Assisting Diploma
Porter and Chester Institute
Chicopee, MA10.2017
Nursing - CNA,HHA
CNS Academy
Holyoke, MA01.2015
General Studies Major - undefined
Springfield Technical Community College
Springfield, MA01.2010
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Central High School
Springfield, MA01.2009
Skills
- Medical terminology
- Insurance Verification
- Front Desk
- Patient Care
- Recruiting
- Direct support
- Medical records
- Child & family counseling
- Financial report writing
- Working with people with developmental disabilities
- CNA, HHA
- Clerical experience
- Medical coding
- Care plans
- Microsoft outlook
- Administrative support
- Prioritization
- Staff training
- Coordination
- Recordkeeping strengths
- Account updating
- Office equipment proficiency
- Medical Office Experience
- Front Office
- Customer Service
- Dementia Care
- 900 hours of clinical and administrative training in (Medical Assistant)
- Medication Administration
- Guest Service
- Child & Family Counseling
- Customer service
- Receptionist
- Documentation review
- Experience with the use of Multiple Types of EMR
- HIPAA compliance
- Data entry
- Customer relations
- Call center operations
- Scheduling
Certification
- HHA May 2015 to Present Home Health Aide
- Driver's License
- CPR /First Aid/ AED Certified February 2017 to March 2019
Awards
Perfect Attendance
October 2017
I attended Porter and Chester for a total of 9 months, and did not miss any days, and always on time., Student Ambassador
October 2017
Additional Information
Authorized to work in the US for any employer
Timeline
Home Health Aide (HHA)
Excel Nursing Services
09.2024 - 10.2024
Caregiver
ELITE HOME HEALTH
07.2023 - 07.2023
PCA/Caregiver/Med Tech
Private Home & Personal Care
10.2021 - Current
Internal Clinical Coding Coordinator
WellSky
05.2019 - 05.2026
Assistant Clinical Coding Coordinator
United Personnel
01.2019 - 05.2019
Front Desk/ Office Specialist / Administrative Assistant
Dermatology Office
10.2017 - 11.2018
CNA/HHA
All About You, LLC
07.2016 - 04.2017
Family Support Counselor
Three Rivers
05.2016 - 06.2016
CNA - Certified Nursing Assistant
WORLD WIDE STAFFING, INC.
10.2015 - 04.2016
CNA - Certified Nursing Assistant
wingate Hampden
08.2015 - 10.2015
HHA/CNA
Centrus Premier Home Care
06.2015 - 07.2015
Direct Care/Program Staff
WESTERN MASS TRAINING CONSORTIUM
03.2015 - 09.2015
Homemaker/Companion
Interim Health Care
02.2015 - 03.2015
Cashier/Customer Service Associate
Walmart
07.2013 - 07.2014
Maid/Housekeeping Cleaner
Merry Maids
06.2013 - 11.2013
Cashier/Food Prep
Panera Bread
01.2013 - 01.2013
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Central High School
General Studies Major - undefined
Springfield Technical Community College
Nursing - CNA,HHA
CNS Academy
Medical Assistant - Medical Assisting Diploma
Porter and Chester Institute