Diandra Goitizolo Ortiz
Fort Worth,TX
Summary
With a proven track record at Valora Medical Group, I excel in customer service and data entry, ensuring high levels of client satisfaction and efficient information management. My expertise in audit coordination and a strong commitment to confidentiality highlight my ability to handle sensitive data, contributing significantly to operational excellence and team success.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Valora Medical Group
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Auditor
Penske Logistics
08.2023 - Current
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with audit staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
Clerk
QuikTrip
10.2022 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided meeting support by taking minutes and dictations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Cashier
Home Depot
01.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Merchandise Associate
Marshalls
01.2021 - 09.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks by size, style, and color.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Arranged consistent shelves, bins, and racks at 3 locations by following established planograms
Education
Certification -
Phlebotomy Training Specialists
Fort Worth, TX12.2023
High School Diploma -
Texas Academy Of Biomedical
Fort Worth, TX03.2023
Skills
- Balance Sheets
- Report Writing
- Internal Controls
- Root Cause Analysis
- Audit Coordination
- Payment Collection
- ID Verification
- POS Systems
- Returns Processing
- Cash Handling
- Customer Service
- Identification Checks
- Specimen Preparation
- Venipuncture
- Data Entry
- HIPAA
- Patient Support
- Medical Records Management
- Sample and Specimen Collection
- Capillary puncture
- Butterfly needle technique
- Order of draw
- Butterfly Venipuncture
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Valora Medical Group
05.2024 - Current
Auditor
Penske Logistics
08.2023 - Current
Clerk
QuikTrip
10.2022 - 06.2023
Cashier
Home Depot
01.2022 - 05.2022
Merchandise Associate
Marshalls
01.2021 - 09.2021
Certification -
Phlebotomy Training Specialists
High School Diploma -
Texas Academy Of Biomedical
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