DIANDRA PINNOCK

Experienced hospitality professional with a proven track record in effectively managing front desk operations and delivering exceptional guest satisfaction. Adept at fostering a collaborative team environment and consistently achieving high standards in service delivery. Known for reliability and adaptability, with strong skills in customer service, problem-solving, and multitasking to ensure seamless front office operations.

• Strong dependable individual with excellent oral and written communication skills and the capacity to adjust to new situations while embracing challenges.
• A pass student of the HEART College of Hospitality Services with a diploma in Hospitality Operations level3, with experience in Food Prep, Front Office Operations, Housekeeping and Dining
• Accustomed to resolving customer queries and maintain financial records.
• Reliable and Trustworthy – able to maintain composure under pressure

• Customer Service
• Oversee Front Office Operations
• Assisting in sales
• Clerical Tasks
• Communication Skills
• Present Information and ideas clearly
• Present opinions and ideas in an open objective
• Able to make formal presentations
• Computer Savvy
• Able to create and design operational plans
• Competent at using Microsoft and all its components
• Able to create long documents

• First Aid Certification
• Softskills Certification
• Freelance and Digital Skills