Diandra Pope
Houston,TX
Summary
Compassionate and detail-oriented healthcare professional with over 6 years of experience in high-acuity hospital settings as a Mental Health Technician and Unit Coordinator. CNA-certified with a strong background in patient safety, crisis intervention, care coordination, and administrative support. Known for maintaining calm, therapeutic environments while ensuring efficient unit operations and high-quality patient care.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
Behavioral Hospital of Bellaire
06.2021 - Current
- Conduct environmental rounds on the unit for safety and document observations.
- Identify behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engage with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitate patient participation in activities and groups.
- Assist patients with activities of daily living and establish and maintain good health by using effective, therapeutic communication techniques.
- Provide 1:1 observation per Doctors order for high-risk patients to prevent falls, self- harm, or harm to others.
- Assisted nursing staff with obtaining and documenting vital signs.
Geriatric Mental Health Technician
Oceans Behavioral Hospital
09.2019 - 06.2021
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
- Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
Patient Services Coordinator
Sentara Norfolk General Hospital
08.2016 - 08.2019
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Coordinated daily operations for high-acuity hospital unit, supporting admissions, discharges, and transfers.
- Monitored call systems, prioritized requests, and supported patient safety in fast-paced environments.
- Provided administrative support to ensure efficient unit workflow.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Education
CNA Certification -
ACE Training Institute
Houston, TX04-2019
High School Diploma -
Phoebus High School
Hampton, VA06-2016
Skills
- Patient care
- ADL support
- Patient observation
- Charting and clinical documentation
- Written and verbal communication skills
- Certified in CPR/AED
- HIPAA compliant
- Administrative and clerical support
- Admission, discharge, and transfer processing
- Patient flow coordination
Timeline
Mental Health Technician
Behavioral Hospital of Bellaire
06.2021 - Current
Geriatric Mental Health Technician
Oceans Behavioral Hospital
09.2019 - 06.2021
Patient Services Coordinator
Sentara Norfolk General Hospital
08.2016 - 08.2019
CNA Certification -
ACE Training Institute
High School Diploma -
Phoebus High School