Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diandra Stephens

Victorville,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Wingstop. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and POS operations, consistently achieving high accuracy in transactions while fostering strong customer relationships. Committed to maintaining a clean and organized environment.

Overview

9
9
years of professional experience

Work History

Independent Delivery Driver

Spark/walmart
08.2021 - Current
  • Analyzed customer feedback and identified areas for improvement.
  • Participated in regular staff meetings and training sessions to continually improve product knowledge and skills.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction while upholding company policies.
  • Enhanced customer experience by providing exceptional service and demonstrating product knowledge.
  • Boosted sales through effective upselling techniques and suggesting appropriate add-on items.
  • Improved store appearance by regularly merchandising displays according to company guidelines.
  • Assisted customers with product selection, ensuring satisfaction and fostering long-term relationships.
  • Streamlined store operations by maintaining a clean, organized, and visually appealing environment.
  • Supported loss prevention efforts by actively monitoring store activity and reporting suspicious behavior.
  • Optimized store performance by participating in promotional events, following marketing strategies, and engaging customers effectively.
  • Maintained a safe shopping environment for customers by adhering to safety regulations and addressing potential hazards quickly.
  • Achieved high levels of customer satisfaction resulting from timely problem resolution using active listening skills along with empathy.
  • Promoted a positive workplace atmosphere among co-workers by offering support when needed while also fostering open communication.
  • Collaborated with team members to achieve daily sales goals and complete tasks efficiently.
  • Provided exemplary customer service, addressing concerns promptly and professionally for resolution.
  • Delivered memorable experiences for customers through an engaging personality combined with expert product knowledge.
  • Handled cash transactions accurately, balancing the register at the end of each shift with minimal discrepancies.
  • Increased average transaction value by recommending products tailored to individual needs based on thorough understanding of customer preferences.
  • Exceeded daily sales targets consistently through diligent work ethic, teamwork, and persuasive selling techniques.
  • Contributed to inventory management by accurately tracking merchandise and restocking shelves as needed.
  • Developed strong rapport with regular shoppers through consistent friendly interactions that encouraged repeat business.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Greeted customers and directed to requested products.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Medical Assistant

Dr. Sharma
11.2020 - 05.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Cashier

Wingstop
08.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Impact Team Member

Macys Department Store
09.2016 - 02.2017
  • Boosted sales through effective upselling techniques and suggesting appropriate add-on items.
  • Streamlined store operations by maintaining a clean, organized, and visually appealing environment.
  • Optimized store performance by participating in promotional events, following marketing strategies, and engaging customers effectively.
  • Maintained a safe shopping environment for customers by adhering to safety regulations and addressing potential hazards quickly.
  • Collaborated with team members to achieve daily sales goals and complete tasks efficiently.
  • Delivered memorable experiences for customers through an engaging personality combined with expert product knowledge.
  • Handled cash transactions accurately, balancing the register at the end of each shift with minimal discrepancies.
  • Increased average transaction value by recommending products tailored to individual needs based on thorough understanding of customer preferences.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Greeted customers and directed to requested products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Education

Medical Assistant - Medical Assistant

San Joaquin Valley College
Victorville, CA

General Studies

Hesperia High School
Hesperia, CA
05.2009

Skills

  • Multitasking and organization
  • skills
  • Point-of-sale system
  • Shipping and packaging
  • Shopping orders
  • Positive attitude
  • Verbal and written communication
  • Customer service
  • Cash transaction handling
  • Time management

Timeline

Independent Delivery Driver

Spark/walmart
08.2021 - Current

Medical Assistant

Dr. Sharma
11.2020 - 05.2021

Cashier

Wingstop
08.2017 - 11.2018

Impact Team Member

Macys Department Store
09.2016 - 02.2017

Medical Assistant - Medical Assistant

San Joaquin Valley College

General Studies

Hesperia High School

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Diandra Stephens