Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANDRA TORO

Wyomissing,PA

Summary

To secure a challenging position as a reputable organization candidate who can combine commitment, professionalism, reliability, and talent to provide excellent customer service. Skilled Specialist with 5 years of experience offering in-depth knowledge. Excels at prioritizing competing tasks/deadline and ascertaining future needs. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Well-qualified Accommodation Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

HR Assistant III (Accommodation Consultant)

Amazon
11.2022 - Current
  • Consultation with team members, job seekers, managers and other partners on a variety of accommodations related requests.
  • Individual analysis and timely recommendations of accommodation requests on a case by case basis, including engaging in the interactive process.
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Carefully analyzing medical documentation to provide accommodation request at Amazon facilities.
  • Facilitate the interactive process with supervisors and staff. Consider reasonable accommodations that make it possible for disabled employees to do their jobs and unit needs are met.
  • Maintain accurate and up-to-date records of reasonable accommodation requests and approvals
  • Ensured compliance with federal, state, and company leave/accommodation policies through meticulous monitoring and documentation.
  • Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
  • Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.

SERVICE SPECIALIST

United States Airforce
01.2017 - 12.2023
  • Perform and Manage a wide variety of duties all centering on the services operations of a military base
  • FOIA Unit Point of Contact
  • Completion of Basic Military Training and technical school.
  • Supported proceedings of separation board and prepared duty determination documents.
  • Taught Airmen how to drive discussion and promote change through various channels.
  • Obtained and maintained US government security clearance and conducted successful equal opportunity investigations.

Domestic Relations Investigator

Berks County Court House
05.2022 - 11.2022
  • Interviewed clients and obtained vital case sensitive information to support associates.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Attended contempt hearings to provide viable information and identify additional actions needed.
  • Writing legal documents for judges approval
  • Handle case sensitive information daily(SSN, Bank Info, Addresses, etc.)
  • Inspected and proofread documents to check accuracy.
  • Built sound working knowledge of federal and state court system and legal research procedures and resources.
  • Analyzed legal information and proofread material for errors.
  • Demonstrated and maintained professionalism in stressful and challenging legal situations.

PROCESSING TELLER aND SECURITY DRIVER

GardaWorld Federal Services
01.2021 - 05.2022
  • Processing Teller responsible for the accurate and timely verification of all customer deposits and orders delivered by armored carriers
  • Armored truck transporter team, counting rooms and acting administrative assistant
  • Responsible for the transport of coin, currency, and other valuables
  • Strong driving and security skills as armed Driver and Messenger
  • Secure, fast-paced, results-driven cash handling environment and responsible for the accurate and timely verification of all customer deposits and orders delivered.
  • Tracked employee time and attendance for payroll.

RESIDENTIAL SPECIALIST

Supportive Concepts for Families, Inc
01.2016 - 01.2017
  • Worked directly with individuals with a disability and mental health
  • Provided in-home support with health issues and daily living tasks
  • Maintained record of client’s progress, assessing client to determine continuing needs
  • Assisted in building client self-image and self-confidence, behavioral observation and integrate into our community thru emotional support
  • Provided transportation and handled budgeting for consumers.

Education

Some College (No Degree) - Human Resources Management

Reading Area Community College
Reading, PA

U.S. Airforce
San Antonio, TX

High School Diploma -

Conrad Weiser High School
Robesonia, PA
06.2017

Skills

  • Organized Supportive and Caring Nature Assertive
  • Excellent communication skills
  • Detail oriented
  • Great computer skills
  • Team Player & Leader Volunteer
  • Attention to Detail
  • Detail-Oriented
  • Professional and Courteous
  • Microsoft Office
  • Data Entry
  • Written and Verbal skills
  • Human resources administration
  • HR policies
  • Employee Relations
  • Salesforce
  • Human Resources Support

Timeline

HR Assistant III (Accommodation Consultant)

Amazon
11.2022 - Current

Domestic Relations Investigator

Berks County Court House
05.2022 - 11.2022

PROCESSING TELLER aND SECURITY DRIVER

GardaWorld Federal Services
01.2021 - 05.2022

SERVICE SPECIALIST

United States Airforce
01.2017 - 12.2023

RESIDENTIAL SPECIALIST

Supportive Concepts for Families, Inc
01.2016 - 01.2017

Some College (No Degree) - Human Resources Management

Reading Area Community College

U.S. Airforce

High School Diploma -

Conrad Weiser High School
DIANDRA TORO