Diandra Wilkins

-Supervised a team of 5 in a busy restaurant setting, ensuring adherence to quality and service standards.

- Managed daily operations, including opening and closing procedures, inventory control

- Resolved customer complaints and issues promptly, maintaining a customer satisfaction rate of 98%

- Implemented shift changes and reallocations based on real-time needs, optimizing staff performance

-Use the 28-week working period as an opportunity to enhance skills and experience in hospitality.

-Collaborate with fellow servers and other team members to create a seamless dining experience.

- Support and lead by example, fostering a cohesive team environment.

- Conduct daily inspections to maintain the cleanliness and tidiness of dining areas, including restaurants, lounges, and outdoor cafés.

-Engage with customers warmly and make everyone feel welcome, especially families with children.

- Build relationships with regulars by remembering their preferences and engaging them in friendly conversation.

-Assist colleagues during busy periods and contribute to a positive work environment.

- Experiment with a diverse range of ingredients and techniques to create signature drinks that appeal to different tastes