Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diandra Willis

Springfield Gardens,NY

Summary

Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking employee enthusiastic about learning new task field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
Westbury, NY
10.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Department Supervisor

Home Depot
Valley Stream, NY
04.2017 - 06.2021
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of over 10 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns and refunds.
  • Trained Number new employees on overall company and department specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Opened and closed department counting registers, making deposits and storing and filing all daily paperwork.

Customer Service Representative

Home Depot
Valley Stream, NY
04.2017 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Education

Diploma -

Plantation High School
Plantation, FL
06.2004

Skills

  • Valid Driver's License
  • Customer Relationships
  • Customer Service
  • Loading and Unloading
  • Ability to Lift 50 Pounds
  • Delivery Verification
  • Heavy Lifting
  • Time Management
  • Forklift Operation
  • Inventory and Stocking
  • Safe Driving Practices
  • Order Picking and Processing
  • Reading Comprehension
  • Operation and Control
  • Active Listening
  • Microsoft Windows
  • Defensive Strategies
  • Sales and Promotions
  • Commercial Driving Experience
  • Motor Vehicle Operation
  • Pallet Jack Operation
  • Microsoft Office
  • Basic Math Skills
  • Strong Working Relationships
  • Critical Thinking
  • Cash Register Operations
  • Monitoring
  • Teamwork and Collaboration
  • Efficiency and Time Management
  • Attention to Detail
  • Dependability and Honesty
  • Verbal and Written Communication

Timeline

Delivery Driver

Amazon
10.2021 - Current

Department Supervisor

Home Depot
04.2017 - 06.2021

Customer Service Representative

Home Depot
04.2017 - 06.2021

Diploma -

Plantation High School

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Diandra Willis