DiAndrea Dave

Correctly determining eligibility for the program and processing request

Screens calls and determines if attention is required from a Registered Nurse, Licensed Practical Nurse, Provider or other designated professional.

Determine which several fund control point to utilize, entering authorizations, maintaining manual and electronic accounting records, performing regular reconciliation. Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Independently performs work

Enters Veterans identifiers into the scheduling management software following appropriate national and local scheduling policies and directives.

Maintains and secures medical records as appropriate and in accordance with Health Insurance Probability and Accountability Act of 1996 (HIPAA).

Enters appropriate information into the Veterans electronic medical record.

Multitasks on a daily basis (i.e. changing priorities at a moments notice in high stress situations).

Follows all national and local scheduling, health care system and service line policies, procedure and guidelines.

Coordinates an assists with department services, programs and outreach events.

provide patient program support, program administration, administrative support, excellent customer service to all staff and veterans and perform other related duties as assigned.

deal effectively with problems, issues and situations which occur in the daily activities and maintain effective relationships which contribute to the organizational and service goals; prepare and produce written instructions and a variety of correspondences; consult management, scheduling, admissions, discharge, transfer, and administration with patient processing; knowledge of structure of electronic medical records; broad knowledge of Scheduling Package, Consult Management processes, and its use in applications; and proficient in using Microsoft software and other software programs. Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.

Maintains automated system of program-specific data to track items such as service project milestones, progress reports, clinic trends, program trends, performance measures, compliance strategies, etc.

Coordinates service practices that decrease waits and delays for patients in all medical and specialty areas.

Plans consult processing flow to ensure veterans receive consultation services in a timely manner.

Provides technical and management guidance necessary to achieve the optimum use of service resources.

Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management of program; space utilization services.

Reviewing for accuracy and processing claims.

Deal effectively with problems, issues and situations which occur in the daily activities of a program office to establish and maintain effective working relationships

Demonstrate personal mastery of interpersonal skills and communicate clear instructions and interpretations

Apply understanding of laws, regulations, directives, policies, procedures, performance measures and guidelines relating to medical benefits administration, organizational structure, and agency mission and goals.

Prepare and produce written instructions, and a variety of correspondence

Ensuring compliance regarding regulations, policies, and guidelines as established.

- Working in an environment that is fast-paced with constant process changes.

- Communicating effectively with internal and external customers.

- Collecting, compiling, and tracking data and statistical information in support of transportation service.

- Using related software and programs as they relate to clinical computing and office automation.

responsible for collecting, compiling, and tracking data and statistical information in support

Attention to detail very thorough organized and communicate ideas appropriate to others Experience receiving, responding to, and ensuring the resolution of customer requests for assistance; Experience documenting actions taken and gives customers guidance or training to prevent recurrence of the problem; Experience researching, interpreting, modifying, and developing requirements and specifications for systems.

• Answered phones, greeted patients and scheduled appointments
• Verified insurance coverage and collected co-payments
• Sorted and distributed department mail, lab results and other paperwork
• Maintained and updated more than 7,000 patient files
• Ran more than 300 weekly reports on patient visit types and other relevant data
• Obtains authorization and referral clearance for all Ophthalmology appointments; ensures authorization is entered into system linking to appointment; contacts referring and/or primary care physicians, discusses diagnosis in order to obtain appropriate coverage for initial and follow up care, and serves as liaison between insurance companies, referring, primary care physicians, patients and the Department of Ophthalmology on all referral and authorization issues
• Serve as Financial Counselor for fee-for-service appointments and elective procedures, collecting fees and ensuring appropriate posting to patient accounts
• Works closely with the Coordinator and Team Leader in the implementation of policies, procedures and goals of the Clinic.

• References
• Identify and communicate any accounting related issues to management promptly
• Ensure that merchandise are properly displayed, stocked and labeled
• LOUSIANA
• AVIS CAR RENTAL - KENNER LA 70068 Greeting and answering inquires for both clients and visitors
• Answering and routing incoming calls on a multi-line telephone system
• Maintaining and scheduling rental needs for clients
• Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

• Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies
• Welcome customers, provide assistance and respond to their concerns
• Manage customer transactions both cash and card payments
• Train newly hired cashiers on accounting procedures and company policies
• Assist in store's shrink awareness programs and provide corrective actions
• Supervise checkout stations on regular basis
• Manage store operations in the absence of Store Manager
• Maintain the checkout area clean, safe and organized
• Evaluate performance of cash associates and provide feedback
• Ensure customer transactions are processed promptly and accurately
• Generate cash related documents and account reports
• Perform bank deposits and withdrawals according to established policies
• Ensure cash associates follow accounting policies, safety procedures and customer service standards.

• Process narrative reports describing events that have happened; such as disciplinary reports, special observation reports, incident reports and medical affidavits
• Supervise inmates in housing units and those segregated for administrative or punitive measures
• Control and defused disruptive behavior by appropriate verbal orders and/or use of physical force
• Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Rooms
• Prepare inmates for transportation through search and application of restraining devices.