Diandrea Valenzuela
Dallas
Summary
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
Brick Row Dentistry
01.2024 - 01.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Treatment Coordinator
Apex Dental Partners
05.2021 - 12.2023
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Assistant/Front Desk Receptionist
Perla Dental
01.2016 - 03.2020
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Trinity High School
Euless, TX05.2012
RDA - Dental Assisting
Kaplan College
03.2015
Skills
- Bilingual (English/Spanish
- Customer Service
- Payment Scheduling and Collection
- Dental Terminology Knowledge
- Dentrix
- Eaglesoft
- Understanding of Financial Arrangements
- Critical Thinking Skills
- Scheduling
- Insurance Coordination
- Understanding of financial arrangements
- Office administration
Timeline
Dental Office Manager
Brick Row Dentistry
01.2024 - 01.2025
Treatment Coordinator
Apex Dental Partners
05.2021 - 12.2023
Dental Assistant/Front Desk Receptionist
Perla Dental
01.2016 - 03.2020
High School Diploma -
Trinity High School
RDA - Dental Assisting
Kaplan College
Similar Profiles
Nathan LarsonNathan Larson
Apprentice at Brick By Brick MovingApprentice at Brick By Brick Moving
Jackie van GelderenJackie van Gelderen
Project Manager at BRICK Design / BRICK SocialsProject Manager at BRICK Design / BRICK Socials
JOEL N. NABIAJOEL N. NABIA
Warehouse Manager at Furniture RowWarehouse Manager at Furniture Row
Brody DavisBrody Davis
Athlete at University of Denver NCAA Division1 Men's LacrosseAthlete at University of Denver NCAA Division1 Men's Lacrosse
Hannah KelleyHannah Kelley
QRV/ Lead Paramedic at Grady Memorial Health SystemQRV/ Lead Paramedic at Grady Memorial Health System