Skills
Summary
Work History
Education
Timeline
Quote
Overview
Generic

Diandria Brooks

Business Management
Bryan,TX

Skills

  • Business Administration
  • Training and Scheduling
  • Verbal and Written Communication
  • Human Resource Management
  • CRM Software
  • Travel Arrangement Management
  • Accounting processes
  • Attention To Detail
  • Microsoft Office Suite
  • Multi-Tasking
  • Rules And Regulations
  • Good Communication Skills

Summary

Ambitious solid professional, with an Associate degree in Business Management, and over 20 years of experience working in the Hospitality, Travel, and Beauty industries concentrating on customer relations and administrative support. Dependable in managing multiple priorities with a positive attitude, self-starter, quality work performance, ability to communicate effectively, organized, and works well under minimum supervision. Dedicated and personable with extensive experience in customer relations, sales operations, and management. Well-versed in training, educating, forecasting, and planning staff schedules.

Work History

Barberologist/Owner

DeeDee Monique Salon
05.2015 - Current
  • Manage all features of the business, including customer service, accounting, inventory management, sales, marketing, staffing and training
  • Provide outstanding customer service while continuing to grow business by 15%
  • Organized and attended trade shows and special events to showcase products, network with other businesses to attract new customers

Stylist

Ulta Salon
09.2023 - 08.2024
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.

Hotel Night Auditor

Avion Hospitality - Embassy Suites By Hilton
05.2022 - 07.2023
  • Handle all aspects of the hotel front desk during overnight hours, including answering telephone and emails, greeting and checking in new guests, and assisting over 162 in-house guests with check-outs and other needs
  • Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
  • Solid experience in accounting functions such as accounts Payable/Receivable and auditing
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation

Senior Stylist/ Barber

JCPenney Salon
06.2019 - 10.2021
  • Confer with clients to determine their hair care needs before providing cutting and styling services
  • Applied chemical services such as hair straightening, perms, bleaching, coloring and highlighting
  • Provided barbering service such as shaving, fades and beard/mustache trimming.
  • Attended social and networking events to engage in prospecting activities and grow personal book of business.
  • Unpacked incoming shipments and organized and displayed inventory to enhance client haircare selection experience.

Hotel Night Auditor

Aimbridge Hospitality - Aloft Hotel
09.2017 - 11.2019
  • Handle all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in-house guests with check-outs and other needs
  • Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy
  • Solid experience in accounting functions such as account Payable/Receivable and auditing
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation

Education

AAS Degree - Business Management

Vista College
College Station, TX
10.2015

Certificate of Completion - Tourism And Travel Services Marketing Operations

Southland Travel & Hospitality Institute
Houston, TX
01.1998

Timeline

Stylist

Ulta Salon
09.2023 - 08.2024

Hotel Night Auditor

Avion Hospitality - Embassy Suites By Hilton
05.2022 - 07.2023

Senior Stylist/ Barber

JCPenney Salon
06.2019 - 10.2021

Hotel Night Auditor

Aimbridge Hospitality - Aloft Hotel
09.2017 - 11.2019

Barberologist/Owner

DeeDee Monique Salon
05.2015 - Current

AAS Degree - Business Management

Vista College

Certificate of Completion - Tourism And Travel Services Marketing Operations

Southland Travel & Hospitality Institute

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Overview

9
9
years of professional experience
Diandria BrooksBusiness Management