Ambitious solid professional, with an Associate degree in Business Management, and over 20 years of experience working in the Hospitality, Travel, and Beauty industries concentrating on customer relations and administrative support. Dependable in managing multiple priorities with a positive attitude, self-starter, quality work performance, ability to communicate effectively, organized, and works well under minimum supervision. Dedicated and personable with extensive experience in customer relations, sales operations, and management. Well-versed in training, educating, forecasting, and planning staff schedules.
Work History
Barberologist/Owner
DeeDee Monique Salon
05.2015 - Current
Manage all features of the business, including customer service, accounting, inventory management, sales, marketing, staffing and training
Provide outstanding customer service while continuing to grow business by 15%
Organized and attended trade shows and special events to showcase products, network with other businesses to attract new customers
Stylist
Ulta Salon
09.2023 - 08.2024
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Processed payments, entering sales in register for prompt customer service.
Hotel Night Auditor
Avion Hospitality - Embassy Suites By Hilton
05.2022 - 07.2023
Handle all aspects of the hotel front desk during overnight hours, including answering telephone and emails, greeting and checking in new guests, and assisting over 162 in-house guests with check-outs and other needs
Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
Solid experience in accounting functions such as accounts Payable/Receivable and auditing
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Senior Stylist/ Barber
JCPenney Salon
06.2019 - 10.2021
Confer with clients to determine their hair care needs before providing cutting and styling services
Applied chemical services such as hair straightening, perms, bleaching, coloring and highlighting
Provided barbering service such as shaving, fades and beard/mustache trimming.
Attended social and networking events to engage in prospecting activities and grow personal book of business.
Unpacked incoming shipments and organized and displayed inventory to enhance client haircare selection experience.
Hotel Night Auditor
Aimbridge Hospitality - Aloft Hotel
09.2017 - 11.2019
Handle all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in-house guests with check-outs and other needs
Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy
Solid experience in accounting functions such as account Payable/Receivable and auditing
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Education
AAS Degree - Business Management
Vista College
College Station, TX
10.2015
Certificate of Completion - Tourism And Travel Services Marketing Operations
Southland Travel & Hospitality Institute
Houston, TX
01.1998
Timeline
Stylist
Ulta Salon
09.2023 - 08.2024
Hotel Night Auditor
Avion Hospitality - Embassy Suites By Hilton
05.2022 - 07.2023
Senior Stylist/ Barber
JCPenney Salon
06.2019 - 10.2021
Hotel Night Auditor
Aimbridge Hospitality - Aloft Hotel
09.2017 - 11.2019
Barberologist/Owner
DeeDee Monique Salon
05.2015 - Current
AAS Degree - Business Management
Vista College
Certificate of Completion - Tourism And Travel Services Marketing Operations
Southland Travel & Hospitality Institute
Quote
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