Hi, I’m
Diane Abessolo
Charlotte,NC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals.
Overview
10
years of professional experience
Work History
Deutsche BankSanta Ana, CA
Clerical Supervisor
05.2019 - 04.2024
Job overview
- Reduced errors in document processing by implementing thorough quality control checks.
- Developed comprehensive training materials to support onboarding of new clerical staff, ensuring smooth transition into their roles.
- Assigned work and verified completion of assignments.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Boosted employee morale through regular performance evaluations and constructive feedback sessions.
- Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed approximately more than 30 incoming calls, emails and faxes per day from customers.
Elios ConstructionsRiverside, CA
Customer Service Manager
02.2014 - 11.2018
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of 20 customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Cosen Dai Adventist University Nanga Eboko
Bachelor of Administrative Studies from Human Resouces Management
08.2010
University Overview
- Honoree of Management
- 3.9 GPA
- Ranked in Top 80% of class
St Paul's Technical College BonjongoLimbe Cameroon
GCE Advance Level from Economics & Business Management
06.2005
University Overview
- 4.0 GPA
- Ranked in Top 85% of class
Skills
- Effective Leadership
- Team Management
- Task Delegation
- Clear oral/written communication
- Customer Service
- Customer Relations
- Office Administration
- Office Management
- Excellent multi-tasking ability
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Clerical Supervisor
Deutsche Bank
05.2019 - 04.2024
Customer Service Manager
Elios Constructions
02.2014 - 11.2018
Cosen Dai Adventist University
Bachelor of Administrative Studies from Human Resouces Management
St Paul's Technical College Bonjongo
GCE Advance Level from Economics & Business Management