Hi, I’m
Diane Abessolo
Charlotte,NC
It is never too late to be what you might have been.
George Eliot
Overview
10
years of professional experience
5
years of post-secondary education
1
Language
Work History
Elios Construction
Senior Customer Service Manager
08.2018 - 04.2024
Job overview
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Developed and implemented customer service policies and procedures.
- Developed and maintained strong relationships with key clients, ensuring long-term business partnerships.
- Fostered a culture of continuous learning within the team by organizing skill-building workshops and seminars.
- Updated account information in each customer's record to keep data accurate.
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved Product or Service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Established team priorities, maintained schedules and monitored performance.
Deutsch Bank
Clerk Filer
02.2014 - 11.2018
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Edited documents to keep company materials free of grammar errors.
Summary
Dedicated professional, offering attention to details and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.
Education
St Paul's Technical College Bonjongo, Limbe, CA
GCE Advance Level from Economic & Business Management
02.2005 - 06.2007
University Overview
- Awarded best French student
Consendai Adventist University , Bangalore Eboko, CA
Bachelor in Human Resources Management from Management
02.2008 - 08.2010
Skills
- Customer Support
- Team Goals
- Customer Loyalty
- Customer Needs Assessments
- Customer Experience
- Customer Order Management
- Returns and Refunds
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Achieved Result hrough effectively helping with customer complaints
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offCompany CultureTimeline
Senior Customer Service Manager
Elios Construction
08.2018 - 04.2024
Clerk Filer
Deutsch Bank
02.2014 - 11.2018
Consendai Adventist University
Bachelor in Human Resources Management from Management
02.2008 - 08.2010
St Paul's Technical College Bonjongo
GCE Advance Level from Economic & Business Management
02.2005 - 06.2007
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