Diane Adams
Dallas,GA
Summary
Dedicated customer service professional with experience in retail settings selling all types of products and consistently exceeding sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Organizes and manages data quickly to respond efficiently to customer inquiries. Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail.
Overview
20
20
years of professional experience
Work History
Food Delivery Driver
Self Employment
02.2019 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Delivered orders to customers to drive full satisfaction.
Remote Customer Service Representative
William Sonoma
01.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Clerk/Sales Associate
NEW YORK LOOK ENTERPRISES, INC
01.2006 - 01.2011
- Attend phone calls, satisfactorily and promptly completed transactions
- Handling file & categorized paperwork daily, handled the distribution of customer's shipments
- Ensure accurate record of sales of all sale associates for commission purposes
- Outstanding customer negotiations and coordinates well with co-employees, exceeding company standards
- Trained newly hired staff members
- Achieved proficiency with apparel styles, specifically, women's clothing
- Maintain an organized work area.
Sales Associate/ Clerk
PHARMACY
01.2005 - 01.2006
- Assisted Pharmacists in preparing and dispensing of prescribed medications, and other pharmaceuticals for patient care
- Maintained pharmacy records, and tracked inventory
- Promptly and accurately carried-out patient transactions
- Successfully became acquainted with health concerns, insurance policies, and purposes of specific medications.
Sales Associste/ Clerk
AEROSOLES
01.2003 - 01.2005
- Achieved sales constantly by attending closely to customer's needs
- Developed a friendly and service-oriented team with other sales staff thereby contributing to a great working atmosphere
- Participated in merchandise presentation and maintaining the store
- Completed customer transactions accurately and efficiently.
Education
Diploma - Medical Billing and Coding
AACP
Skills
- Windows, MS Word, Excel, PowerPoint Service upselling
- Conflict resolution Product sales
- Order processing Customer service
- Product knowledge Refunds processing
- Complaint documentation
- Motor Vehicle Operation
Timeline
Food Delivery Driver
Self Employment
02.2019 - Current
Remote Customer Service Representative
William Sonoma
01.2017 - 03.2018
Clerk/Sales Associate
NEW YORK LOOK ENTERPRISES, INC
01.2006 - 01.2011
Sales Associate/ Clerk
PHARMACY
01.2005 - 01.2006
Sales Associste/ Clerk
AEROSOLES
01.2003 - 01.2005
Diploma - Medical Billing and Coding
AACP
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