Overview
Work History
Education
Skills
Timeline
AssistantManager

Diane Agnew

Ocala,FL

Overview

30
30
years of professional experience

Work History

Shift Supervisor

Never Alone
06.1998 - 05.2007
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Developed and enhanced job assignments for Type team, planned production schedules and strengthened organization of task flows.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created incentive programs and contests to support and award top performers.

Life Coach

Developmental Service Trainers (DST)
11.2005 - 08.2007
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Facilitated group sessions and learning discussions to further objectives.
  • Connected clients with available resources to improve plan success.
  • Documented behaviors, treatments and non-compliance issues.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.

Asst Teacher

Albany ARC
11.1991 - 06.1998
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Assessed and managed student behavior to maintain climate of intensive instruction.
  • Aligned instructional approaches with development levels of students to enhance individual learning.

Delivery Manager

Coffee News
08.2010 - 10.2015
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Oversaw delivery portfolio encompassing Location with Number+ deliveries per week.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Assistant Manager

Planet Fitness Gym
10.2015 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

HS - General Office Services

Voorheesville HS
Albany, NY
06.1986

Skills

  • Manage Budgets
  • Quality Standards
  • Corporate Social Responsibility
  • Customer Service
  • Time Management
  • Customer Relationship Management
  • Order Supplies
  • Greet Guests
  • Customer Relations
  • Staff Management
  • Set Organizational Policies
  • Staff Development
  • Staff Training
  • Staff Supervision
  • Hiring and Training
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Organizational Policies
  • Team Motivation
  • Shift Coverage
  • Training

Timeline

Assistant Manager

Planet Fitness Gym
10.2015 - Current

Delivery Manager

Coffee News
08.2010 - 10.2015

Life Coach

Developmental Service Trainers (DST)
11.2005 - 08.2007

Shift Supervisor

Never Alone
06.1998 - 05.2007

Asst Teacher

Albany ARC
11.1991 - 06.1998

HS - General Office Services

Voorheesville HS

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Diane Agnew