Diane Allen
Louisville,KY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Regional Provider Network Executve
Humana
08.1998 - 01.2023
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Partnered with vendors and suppliers to effectively manage and budget
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed systems and procedures to improve operational quality and team efficiency
- Directed initiatives to improve work environment, company culture or overall business strategy
Account Executive
Humana
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Education
Associate of Science - Health Information Technology
National Business College
Louisville, KY06.2000
High School Diploma -
Fern Creek High School
Louisville, KY05.1985
Skills
- Financial Forecasting
- Train Employees
- Brand Management
- Team Leadership
- Business Management Principles
- Business Planning
- Multi-Unit Operations Management
- Compliance Requirements
- Account Management
- Microsoft Word
- Customer Relations
- Retail Sales Customer Service
- Report Preparation
- Microsoft PowerPoint
- Senior Leadership Support
- Business Development Understanding
- Active Listening
- Customer Relationship Management
- Critical Thinking
- Understanding Customer Needs
- CRM Software
- Executive Management Support
- Medical Terminology Knowledge
- Project Management Abilities
- Customer Service
- Microsoft Outlook
- Multi-Line Telephone Operation
- Team Development
- Time Management
- Managing Multiple Tasks
- Prioritization
- Research
- Provider interaction and engagement
- Provider support
Timeline
Regional Provider Network Executve
Humana
08.1998 - 01.2023
Account Executive
Humana
Associate of Science - Health Information Technology
National Business College
High School Diploma -
Fern Creek High School