Diane Allen
Trafford,PA
Summary
Knowledgeable vice president with proven background in consulting and patient experience, delivering strategic insights and effective solutions to to achieve organizational goals. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and driving consensus among executive teams.
Overview
15
15
years of professional experience
Work History
TMO Consultant - Remote
NorthShore University HealthSystem - Now Endeavor Health
05.2023 - 04.2024
- Implemented decision tree framework functionality for Primary Care and Specialty groups
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Vice President, Patient Access (Hybrid)
NorthShore University HealthSystem
04.2021 - 04.2023
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Vice President - Experience (Hybrid)
Quince Health
02.2020 - 06.2020
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Vice President Care Connect Operations
Allegheny Health Network
09.2017 - 06.2019
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Established and directed successful programs focused on patient access.
Director AHN Call Center
Allegheny Health Network
07.2013 - 09.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented centralized scheduling call center that included developing job descriptions for all areas of new patient access center, transition current systems onto Epic platforms, collaboration with all departments to ensure acceptance and success
Director of Operations, UPMC Pain Medicine
University Opf Pittsburgh Physicians
06.2009 - 06.2013
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Education
Bachelor of Science -
Point Park University
Pittsburgh, PA08-2013
Master of Science - International Economics
Point Park University
Pittsburgh, PA12-2027
Skills
- Analytical problem-solving
- Leadership and mentoring
- Organizational strategy development
- Collaborative teamwork
- Project management
- Project implementation
Work Type
Full TimeWork Location
RemoteHybridTimeline
TMO Consultant - Remote
NorthShore University HealthSystem - Now Endeavor Health
05.2023 - 04.2024
Vice President, Patient Access (Hybrid)
NorthShore University HealthSystem
04.2021 - 04.2023
Vice President - Experience (Hybrid)
Quince Health
02.2020 - 06.2020
Vice President Care Connect Operations
Allegheny Health Network
09.2017 - 06.2019
Director AHN Call Center
Allegheny Health Network
07.2013 - 09.2017
Director of Operations, UPMC Pain Medicine
University Opf Pittsburgh Physicians
06.2009 - 06.2013
Bachelor of Science -
Point Park University
Master of Science - International Economics
Point Park University
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