Love the outdoors and summer months, physical fitness/wellness, helping others, and time with family
Diane Amberg
Morton,MN
Summary
Motivated, personable, organized, effective business profession with 30+ years of experience working with people in different industries. Talent for quickly mastering technology, maintaining accuracy, and paying attention to detail. Diplomatic and tactful with professionals and non-professionals at all levels and enjoy working with people in a team environment. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines and deadlines. Flexible and versatile – able to identify inefficiencies and ability to easily understand and adjust to cultural differences.
Overview
32
32
years of professional experience
Work History
Crop Insurance Technician/CSR
Corn Capital Innovations
01.2013 - 01.2025
- Gathered insurance reporting information from clients; processed applications, acreage reports, and production reports. Keyed all data into Approved Insurance Providers (AIPs) systems. Tracked client information ensuring federal reporting deadlines were met. Submitted client claims, processed necessary paperwork, and monitored until closed. Built relationships with adjusters and timely communicated on claim status. Continually worked with clients (developed strong relationships with over 150 clients), kept them updated on crop insurance changes. Assisted with scheduling various meeting with clients. Planned yearly client recognition event. Oversaw all office functions.
Customer Service Specialist
Promo Solutions
01.2012 - 01.2013
- Answered phones and provided basic administrative assistance to staff. Processed orders start to finish and kept customers informed of order status. Shipped samples and any overseas orders. Tracked weekly KPI's for staff and daily/weekly sales targets. Assisted staff with computer issues, provided minutes from weekly business meetings, sent marketing emails to potential customers, made cold calls, and sent out introduction packets.
Shipping Administrator
Monsanto (Bayer)
01.2004 - 01.2012
- Responsible for processing all orders and shipping products to dealers in Minnesota, Wisconsin, North Dakota, and South Dakota. Maintained relationships with dealers, growers, tollers, internal/external staff. Complied with all OSHA/safety requirements. Completed all bill of lading paperwork for deliveries; complied with all state transportation requirements. Maintained internal dealer database, transportation system, and completed appropriate SAP requirements. Processed all accounts payable, assisted with yearly budgeting, and served as back-up for payroll. Completed all daily market requirements for growers. Assisted with field inspections. Assisted with recording harvest information from growers. Served as facilitator of Behavior Based Safety Committee and tracked all committee reviews and meeting outcomes. Completed yearly safety requirements (job observations, hazard recognition, near miss, etc.). Served on Lean committee for internal change over project. Served as first person contact to visitors, answered phones, and provided support to numerous staff.
Quality Documentation Coordinator
Altimate Medical
01.2003 - 01.2004
- Established and maintained quality documents for the FDR/ISO quality system. Served on the Quality Steering Committee. Established and maintained employee training program and quality system files.
Regional Operations Coordinator
Minnesota Technology, Inc
01.1993 - 01.2003
- Served in the capacity of Receptionist, Office Assistant, and Service Coordinator. Assisted Regional Director and Regional Advisory Board with all initiatives. Assisted manufacturing specialists with all service related functions to manufacturing clients. Prepared and submitted reports to meet state/federal requirements. Served on numerous internal committees to provide input for company-wide initiatives. Coordinated numerous events and meetings statewide. Worked with city, county, and state leaders working on economic development initiatives.
- Also worked for Minnesota Rural Partners, Minnesota Inventors Congress, and Peacepipe Girl Scout Council. Employed part time in various industries in roles as prep cook, cook, bartender, server, dishwasher, deli food preparer, cashier, janitor, and direct sales of makeup and jewelry. Currently have my own LLC cleaning businesses and residential homes.
Education
AAS - Business Management
Rasmussen College
01.2009
High School Diploma - undefined
Belview High School
Belview, MN01.1985
Skills
- Data Entry
- Customer Service
- Communication Skills
- Relationship Building
- Office Management
- Leadership Skills
- Meeting Preparation
- Claims processing
- Policy analysis
- Underwriting
Interests
Timeline
Crop Insurance Technician/CSR
Corn Capital Innovations
01.2013 - 01.2025
Customer Service Specialist
Promo Solutions
01.2012 - 01.2013
Shipping Administrator
Monsanto (Bayer)
01.2004 - 01.2012
Quality Documentation Coordinator
Altimate Medical
01.2003 - 01.2004
Regional Operations Coordinator
Minnesota Technology, Inc
01.1993 - 01.2003
High School Diploma - undefined
Belview High School
AAS - Business Management
Rasmussen College