Diane Amerson
Smithfield,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Supervisor
Food Lion
Smithfield, NC
04.2023 - Current
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered telephones, directed calls and took messages.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Trained staff members to perform work activities and use computer applications.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Monitored and directed work of lower-level clerks.
Clerical Office Assistant
Terrys Floor Fashions
Cary, NC
03.2023 - Current
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Inventoried and ordered materials, supplies and services.
Medical Unit Secretary
Rex Hospital
Raleigh, NC
07.2002 - 04.2013
- Coordinated patient appointments, maintained files and received incoming phone calls.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Ordered and maintained supply inventory for medical office.
Education
Notary - Notary
03.2023
GED -
05.1989
Skills
- Processes and Procedures
- Quantitative Skills
- Friendly, Positive Attitude
- Good Work Ethic
- Customer Service
- Team Bonding
- Office administration
Languages
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor - Food Lion
04.2023 - Current
Clerical Office Assistant - Terrys Floor Fashions
03.2023 - Current
Medical Unit Secretary - Rex Hospital
07.2002 - 04.2013
Wake Technical Community College - Notary, Notary
Vance Granville - GED,