Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Arnette

Locust

Summary

Compassionate caregiver committed to fostering a culture of dignity and respect for all individuals: strong interpersonal skills, communication skills, and empathy—proven ability to enhance the quality of life for the client and their families.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Caregiver

Home Helpers
01.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Project Coordinator

GraphiCal Creations
03.2024 - 08.2024
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintain all job-related files daily
  • Check GIS for the correct address

Billing Specialist

In-Flight Crew Connections
08.2022 - 03.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Accurately enter all trips received into accounting software as well as any vendor management applications such as Concur - Expense Management, Travel, and Invoice Software
  • Effectively communicate with crew and clients; and update any resolutions to issues that arise


Office Assistant

Hands4Hire Professional Hanyman
02.2022 - 08.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Fielding customer calls and scheduling customers with technicians in our customized software package, Field Service management software, Service Fusion
  • Handle high call volume and web request
  • Assisting owner with HR duties
  • Build and maintain working relationships with customers, vendors, and subs

Front Office Manager

Queen City Heating, Air, and Pluymbing
11.2020 - 02.2022
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Handling employee duties such as interviewing, new hire paperwork, health, dental, and vision insurance enrollment, workers comp, general liability
  • Responsible for employee write-ups, meeting with employees to discuss procedures, and updating raises and bonuses in company software
  • Oversee dispatch team to ensure there are no scheduling conflicts
  • Handle all requests for scheduling and invoicing for one of our largest accounts as well as negotiate and sign vendor contracts
  • ADP, AP, AR, Collections/liens

Child Service/ House Management

Self Employeed
01.2017 - 11.2020
  • Participated in ongoing professional development activities to stay current on best practices and emerging trends within the field of child services.
  • Supported family engagement initiatives by organizing events and workshops that fostered community involvement in the child service setting.
  • Assisted children in developing essential life skills through daily routines, self-care activities, and structured learning opportunities.
  • Implemented evidence-based practices in daily work routines to ensure optimal outcomes for children under care.
  • Experience with newborns, toddlers, elementary, young teenagers, and special need

Kennel Manager

Jena's Place For Paws
07.2014 - 12.2017
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Delivered exceptional service by providing information on policies and procedures, as well as coordinating drop-offs and pickups for customers
  • Kept client files updated and informed clients when vaccines are due

Front Office Manager

North Meck Paint Company
04.2002 - 08.2014
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed finance-related functions including accounts payable, accounts receivable, and maintained client documents
  • Oversaw internal and external mail, provided telephone support, and managed weekly payroll functions for employees
  • Promoted company with daily or weekly updates on social media, website, marketing, and being active in the community
  • Maintain multiple schedules

Customer Service Representative

Harris Teeter
05.2012 - 07.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Secured all funds in the cash register and informed customers of deals and promotions

Education

CNA - CNA

Chosen Health Care
Charlotte, NC
01-2025

Associate of Arts - Business

Strayer University
Herndon, VA
01-2017

GED -

Rowan Cabarrus Community Colleg
Kannapolis, NC
06-1999

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Meal preparation
  • Strong ethics
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient companionship
  • Dementia care
  • Compassionate communication
  • Medical record-keeping
  • Alzheimer's care
  • Direct patient care
  • ADL assistance
  • PPE usage

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • NC Driver's License
  • National Caregiver Certification as a Home Health Aide

American Caregiver Association 12/2024-12/2025

  • Advanced National Caregiver Certification

American Caregiver Association 12/2024-12/2025

  • National Assisted Living Manager Certification

American Caregiver Association IN PROGRESS

Timeline

Caregiver

Home Helpers
01.2025 - Current

Project Coordinator

GraphiCal Creations
03.2024 - 08.2024

Billing Specialist

In-Flight Crew Connections
08.2022 - 03.2024

Office Assistant

Hands4Hire Professional Hanyman
02.2022 - 08.2022

Front Office Manager

Queen City Heating, Air, and Pluymbing
11.2020 - 02.2022

Child Service/ House Management

Self Employeed
01.2017 - 11.2020

Kennel Manager

Jena's Place For Paws
07.2014 - 12.2017

Customer Service Representative

Harris Teeter
05.2012 - 07.2014

Front Office Manager

North Meck Paint Company
04.2002 - 08.2014

CNA - CNA

Chosen Health Care

Associate of Arts - Business

Strayer University

GED -

Rowan Cabarrus Community Colleg

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Diane Arnette