Diane Bacchus
Administrative Assistant
Raleigh,NC
Summary
Results-driven Business Administration professional with expertise in strategic planning, process improvement, and resource optimization. Demonstrated proficiency in project management, financial analysis, and operational efficiency. Skilled in team leadership, client relationship management, and problem-solving. Committed to driving business success through effective administrative strategies.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Operation Manager, Franchise
Delight
01.2021 - 04.2023
- Led three locations to achieve optimal sales, streamline operations, and improve customer satisfaction
- Developed and implemented strategic plans to enhance business performance
- Oversaw financial analysis, budgeting, and expense management
- Implemented process improvements resulting in increased operational efficiency
- Led and motivated teams, providing guidance and support to drive productivity.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
OPERATIONS COORDINATOR
WakeMed Medical Center
01.2019 - 01.2020
- Assisted in the development and execution of operational strategies to optimize business outcomes
- Conducted data analysis to identify areas for process improvement and cost reduction
- Collaborated with cross-functional teams to implement new systems and streamline workflows
- Coordinated project timelines and deliverables to ensure successful project completion
- Developed and maintained strong relationships with key stakeholders.
ADMINISTRATIVE ASSISTANT
Interfaith Medical Center
01.2017 - 01.2019
- Supported senior executives with administrative tasks, calendar management, and travel arrangements
- Prepared reports, presentations, and correspondence to support decision-making processes
- Managed departmental budgets and expense tracking
- Handled confidential information with discretion and maintained data integrity.
OFFICE COORDINATOR
Magnolia Assisting Living
01.2015 - 01.2017
- Managed office operations, including reception, scheduling, and office supply management
- Assisted in HR functions, such as employee onboarding and benefits administration
- Prepared financial reports, invoices, and expense reimbursements
- Facilitated effective communication between departments and external stakeholders.
Education
Bachelor of Business Administration -
Strayer University College
Raleigh, NC 10.2022 - 12.2023
Certificate - Hospitality Administration And Management
Coastal Community College
Kingsland, GA 05.2006 - 05.2008
AAS - Business Management
Burlington County College
Burlington, NJ 05.2011 - 05.2011
Skills
Strategic PlanningProcess ImprovementProject ManagementFinancial AnalysisOperational EfficiencyTeam LeadershipClient Relationship ManagementProblem-SolvingSKILLSProficient inMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)Strong analytical and problem-solving abilitiesExcellent verbal and written communication skillsDetail-oriented with exceptional organizational skillsAbility to multitask and prioritize in a fast-paced environment
Budget development
Budget development
Employee reviews
Delegation
Employee scheduling
Coaching and mentoring
Staff training/development
Effective leader
Scheduling
Recruitment
Client account management
Business Development
Relationship building
Inventory management
Product development
Flexible and Adaptable
Data Entry
Excellent Communication
Self-Motivated
Interpersonal Communication
Cultural Awareness
Timeline
Bachelor of Business Administration -
Strayer University College
10.2022 - 12.2023
Operation Manager, Franchise
Delight
01.2021 - 04.2023
OPERATIONS COORDINATOR
WakeMed Medical Center
01.2019 - 01.2020
ADMINISTRATIVE ASSISTANT
Interfaith Medical Center
01.2017 - 01.2019
OFFICE COORDINATOR
Magnolia Assisting Living
01.2015 - 01.2017
AAS - Business Management
Burlington County College
05.2011 - 05.2011
Certificate - Hospitality Administration And Management
Coastal Community College
05.2006 - 05.2008