Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments
References
Timeline
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Diane Bailey

Oklahoma City,OK

Summary

Experienced Administrative leader skilled in delivering high-quality executive support and coordinating all internal and external operations. Adept at managing multiple team performance, schedules, and implementing process improvements to increase efficiency. Well-versed in monitoring metrics and maximizing team success in fast-paced settings.

Overview

11
11
years of professional experience

Work History

Administrative Coordinator

Oklahoma University - CPM/CARE
Norman, OK
10.2018 - Current
  • Coordinates internal meetings, including scheduling for both the Senior team and ISS team.
  • Provides administrative support to other supervisors within the organization.
  • Assists with onboarding of new employees by providing training materials given to us by the training department.
  • Maintains accurate records of employee attendance, vacation requests, absences, and extended shifts on multiple levels.
  • Responds to customer escalations via phone in a professional manner.
  • Ensures compliance with all contractual obligations for Mailroom, Housing, and Uploads.
  • Provides assistance during special projects or events, as needed.
  • Compose and edit complex and sensitive correspondence, reports, and memos.
  • Prepare agendas for meetings.
  • Summarize and analyze data from sources to create detailed documents, reports, and high-level presentations.
  • Handle sensitive information with discretion, maintaining confidentiality and compliance with relevant policies.
  • Draft and distribute internal communications to keep staff informed of company updates and events.
  • Discuss job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinate with other supervisors, combining group efforts to achieve goals.
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Train employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Interviewed and selected employees to fill vacant roles.
  • Review employees' work to check adherence to quality standards and proper procedures.
  • Guide employees in handling difficult or complex problems.
  • Delegate work to staff, setting priorities and goals.
  • Participate in subordinates' tasks to facilitate productivity or help overcome difficulties.

Owner

Mahalo Management
Norman, OK
10.2013 - Current
  • Sharp business judgment and experience in managing a broad scope of operations, from accounting and customer service to human resources and budget management.
  • Scheduling employees to ensure operational needs are met.
  • A/P and payroll.
  • Post sales receipts.

Staff Assistant III |Senior CSR

Oklahoma University - CPM/CARE
Norman, OK
10.2017 - 10.2018
  • Assist all CSRs with complex questions or situations regarding child support cases.
  • Maintain a professional working relationship with all CSRs.
  • Receive and resolve escalated calls when a supervisor is requested.
  • Assist trainer with all new hire classroom material and training.
  • Build relationships with new hires and evaluate where more training is necessary.
  • Assist with all new hire paperwork for the HR department.
  • Provide one-on-one training with struggling CSRs.
  • Evaluate and deliver monthly one-on-one metric statistics for the new hire team.
  • Set goals and offer suggestions on how to meet them.
  • Create monthly mailroom error report for all supervisors.
  • Oversee and schedule all mailroom procedures and personnel.
  • Create and present weekly material for refresher training, team building meetings.
  • Develop all new hires to become strong CSRs by providing informational tools, training, and a support system based on individual needs.
  • Assist all other seniors and supervisors with daily/monthly needs as they arise.

Education

High School Diploma -

Center Moriches High School
Center Moriches, NY
06-1985

Skills

  • Proficient in Microsoft Office 365, OSIS, CXOne, Teams, Zoom, PeopleSoft, WorkForce
  • Linked-In Learning
  • OnPoint Learning
  • OKDHS LMS
  • Time Management
  • Team Collaboration
  • Meeting Coordination
  • Project Management
  • Scheduling appointments
  • Budget monitoring
  • Employee Development
  • Employee Records Management
  • Documentation and Recordkeeping
  • Management of Multiple Level Teams
  • Crisis Management

Accomplishments

Commitment Award - Professional Development Day CPM 2016

Mental Health First Aider - June 2024

Accomplishments

  • Implemented a new mailroom labeling procedure that significantly reduced postage costs for mailing forms. Successfully transformed the mailroom’s operations from a two-week backlog to same-day service, ensuring compliance with state regulations.
  • Effectively trained current employees for internal promotions within the CARE department.

References

References available upon request.

Timeline

Administrative Coordinator

Oklahoma University - CPM/CARE
10.2018 - Current

Staff Assistant III |Senior CSR

Oklahoma University - CPM/CARE
10.2017 - 10.2018

Owner

Mahalo Management
10.2013 - Current

High School Diploma -

Center Moriches High School

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Diane Bailey