Diane Ball
Limeston
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering Eleven years of experience and willingness to take on any challenge.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Internship in the Oncology Department
Olean General Hospital
- Responsible for filing patients’ charts and performing basic office procedures such as filing, faxing and scanning charts.
- 135 hours
Medical Office Assistant
Olean Medical Group
01.2023 - Current
- Schedule patients’ surgery while getting authorizations on their procedure.
- Schedule patients for pre-op and post op appointments and lab work. Assisting Dr in the rooms as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Expedited resolution of insurance issues by acting as a liaison between patients, providers, and insurance companies.
- Maintained compliance with healthcare regulations through thorough knowledge of medical codes, billing practices, and insurance guidelines.
- Safeguarded patient privacy through strict adherence to HIPAA guidelines when managing sensitive information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Receptionist
Women's Health of WNY
08.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Collected insurance payments, processed transactions and updated relevant records.
Insurance Verification Specialist
Olean General Hospital
10.2014 - 08.2021
- Provides accurate and efficient outpatient or ER registrations. Entering complete demographics and insurance information into the computer system.
- Confirms insurance data by copying insurance cards and through online insurance benefit verifications to assure payment to the facility.
- Obtains necessary signatures and routes patient to appropriate service areas. Collects co-pays when appropriate.
- Responded to inquiries from callers seeking information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
Vault Cashier
home Depot
05.2012 - 10.2014
- Responsible for accuracy of all paperwork and reports. Responsible and accountable for all operations of vault activities.
- Enhanced customer satisfaction by ensuring accurate and timely handling of vault transactions.
- Minimized discrepancies in daily cash reconciliation by consistently following established protocols.
- Safeguarded company assets with thorough understanding of security systems, processes, and protocols related to vault operations.
- Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
Soft Count Attendant
Seneca Gaming Entertainment
08.2011 - 01.2014
- Responsible for handling cash and poker chips.
- Responsible for pulling of cash/chip boxes from gaming machine.
- Carry a class 2 license and filled in for duel rate supervisor.
- Responsible for collecting,counting and balancing the terminal contents through strict adherence of the soft count.
- Assist with transferring money to safe areas
- Ensure all cash drop boxes and voucher cassettes are collected and counted for.
Housekeeper
Creekside Church
10.2009 - 02.2013
- Sanitized all rooms wiped down tables, chairs and railing and windows.
- Organized and replenished supplies as needed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper
Double Diamond Housekeeping
04.2006 - 01.2013
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Associate in Applied Science Degree - Medical Office Technology
Jamestown Community College
Olean, NY05-2014
Skills
- Skilled in Word processing with Microsoft Word 2010
- Report documentation experience
- Strong organizational skills
- Effective multitasking skills
- Efficient grasp of new concepts
- Strong interpersonal skills
- Document management
- Experienced in software utilization
- Quick learner
- Identifying training requirements for new employees
Certification
- Microsoft Office 2010, Medical Coding and Billing
- Cattaraugus County Olean Boces
- 2011-10-01/2012-02
Timeline
Medical Office Assistant
Olean Medical Group
01.2023 - Current
Receptionist
Women's Health of WNY
08.2021 - 01.2023
Insurance Verification Specialist
Olean General Hospital
10.2014 - 08.2021
Vault Cashier
home Depot
05.2012 - 10.2014
Soft Count Attendant
Seneca Gaming Entertainment
08.2011 - 01.2014
Housekeeper
Creekside Church
10.2009 - 02.2013
Housekeeper
Double Diamond Housekeeping
04.2006 - 01.2013
Internship in the Oncology Department
Olean General Hospital
Associate in Applied Science Degree - Medical Office Technology
Jamestown Community College
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