Hi, I’m
DIANE BAUMANN
Portage,MI
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. schedule appointments and handle various administrative responsibilities. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
10
years of professional experience
25
Certification
25
Associate degree health science
3
Bachelor health science student 3rd year
Work History
HearingLifePortage, MI
Office Manager/Lead Patient Care Coordinator
05.2024 - Current
Job overview
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Integrity Marketing
Licensed Medicare Specialist
10.2023 - 05.2024
Job overview
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Implemented proactive follow-up strategies to maintain strong ongoing relationships with existing clients.
- Enhanced overall customer experience through empathetic communication and active listening skills.
- Championed continuous improvement initiatives within the organization, leading to enhanced operational efficiency and heightened levels of employee engagement.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate information dissemination.
- Reduced client confusion around Medicare options by creating easy-to-understand informational resources.
- Conducted comprehensive needs assessments, enabling tailored solutions for individual clients.
- Educated potential clients on the benefits of Medicare plans, driving increased plan adoption rates.
- Provided exceptional customer service by promptly responding to inquiries and offering personalized support.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Inogen Inc
Direct Sales
08.2022 - 06.2023
Job overview
- Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
- Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
- Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
- Placed and/or received customer inquiries that may require deviation from a script or sales flow process
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarified customer requirements; probe for and confirm understanding of requirements or problem.
- Tailored support strategies according to individual needs identified through comprehensive assessments completed upon initial contact.
- Collaborated with medical staff to ensure patients received appropriate care, resulting in better health outcomes.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Family First Insurance
Insurance Agent
12.2021 - 06.2022
Job overview
- Telesales, remote from home working, computer skills, training and procedures and regulations, face-to-face meetings, zoom, Google meeting platform
- Sales via phone person or social media.
Kindred at Home
CNA/Rehab Aide
02.2019 - 12.2019
Job overview
- Turning or moving patients q 2 hrs., Gathering medical supplies, Bathing patients Grooming patients by brushing their hair, oral care, shaving, obtaining patients weight, feeding patients and documenting their food and liquid intake, checking vital signs such as blood pressure and heart rate, Q blood sugar checks, Documenting and charting information, cleaning rooms and bed linens, stocking supplies, assisting with some medical procedures Transporting patients, Taking care of wounds
Borgess Medical Center
CNA/PCA/Surgical Tech Main OR
12.2014 - 06.2017
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Delivered high-quality care to Type patients in hospital facility.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
South University online collegeRemote
Associate Of Applied Science from Occupational Therapy Assisting
06.2021
TCOP/Comstock HS
Certified Nursing Assistant
01.1999
Grand Rapids Educational Center
Medical Assistant
01.1998
DELTON KELLOGG HIGH SCHOOLDelton, MI
High School Diploma from General Studies
01.1997
Skills
- Program knowledge
- Knowledgeable in Software
- Applicant engagement
- Documentation and paperwork
- Needs Assessment
- Goal-oriented mindset
- Telephone Etiquette
- In-depth Medicare knowledge
- Strong Communication Skills
- Customer service expertise
- Payment Collection
- Proficiency in Software
- Time Management
- Verbal Communication
- Microsoft Word
- Analytical Thinking
Certification
- 20005072490300, 04/2023
- Michigan state licensure for health accidental life insurance, 20091577
References
- Kim Burton RN, 214-218-9879
- Stephanie Watson, Director/LPN, 269-615-8266
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
401k matchPaid sick leavePaid time offPersonal development programsWork-life balanceCareer advancementTimeline
Office Manager/Lead Patient Care Coordinator
HearingLife
05.2024 - Current
Licensed Medicare Specialist
Integrity Marketing
10.2023 - 05.2024
Direct Sales
Inogen Inc
08.2022 - 06.2023
Insurance Agent
Family First Insurance
12.2021 - 06.2022
CNA/Rehab Aide
Kindred at Home
02.2019 - 12.2019
CNA/PCA/Surgical Tech Main OR
Borgess Medical Center
12.2014 - 06.2017
South University online college
Associate Of Applied Science from Occupational Therapy Assisting
TCOP/Comstock HS
Certified Nursing Assistant
Grand Rapids Educational Center
Medical Assistant
DELTON KELLOGG HIGH SCHOOL
High School Diploma from General Studies