Summary
Overview
Work History
Skills
Awards
Volunteer Experience
Timeline
Generic

Diane B. Chastain. CPM, CAPS

Summary

A dedicated and respected business leader with the rare experience combination of executive-level strategic and field operational roles. For 25+ years, I have successfully hired, led, and driven cross-functional effectiveness and collaboration throughout organizations to create superior living experiences for residents and deliver high-performance yields to investors.

Overview

26
26
years of professional experience

Work History

Senior Vice President - East

LURIN/ Steward + Helm
08.2021 - Current
  • Influenced organizational alignment on key priorities and metrics to drive portfolio performance, workplace efficiency, and credibility with investors
  • Directed 36 Monetized events - 21 Acquisitions, 11 Refinances, 4 Record Dispositions across 3 states
  • Restructured teams to increase efficiency, optimize resource allocation, and improve communication and retention.
  • Developed and executed initiatives to drive value-managed maintenance capex spending and renovations,
  • Continuous collaboration between the departments, including Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.
  • Deployed measurement tools, BI dashboards and reporting cadence to track metrics on effectiveness and accountability

Vice President of Property Management

StoneRiver Company
04.2017 - 07.2021
  • Served as trusted advisor to company Principals, CEO, COO, Investment Executives, and other business unit leaders to establish and drive execution of business plans
  • Led the Operations team to deliver operational, financial, and service excellence for consistent, high-level performance on 5k+units
  • Worked closely with Asset Management on business modeling, planning, and budgeting
  • Provided functional analyses and reviewed reports routinely with responsible Regional Managers to help direct operating and capital strategies and proactively communicated opportunities and critical issues
  • Participated in due diligence process; prepared first-year Proforma Budgets; created strategies and plans for effective day 1 takeover
  • Collaborated with Legal to ensure all communities comply with all local, state, and federal laws

National Director of Property Management

FirstKey Homes / BLT
10.2013 - 04.2017
  • Responsible for development and implementation of the company's property management platform across 11 states with internal and external capital partners
  • Hired and managed seven Regional Managers, two Asset Managers, Director of Maintenance, Director of Capital Improvements, Director of Marketing, and four National Support Associates
  • Worked directly with Acquisitions to provide onsite due diligence, property condition valuations, and resident underwriting
  • Post-closing engaged in capital renovations oversight from scope definition, budgeting, production, and quality control to return on investment
  • Facilitated full-suite Yardi conversion to include CheckScan, Resident Screening, Electronic Leasing, Rent Café Marketing and Resident Portal
  • Built ground up Leasing, Collections, Renewals & Maintenance Call Centers to support and scale National Operations in preparation for growth.

Senior Vice President South

MAA - Mid America Apartment Communities
10.1997 - 07.2013
  • Bottom line accountability for the South Region comprised of 9,000+ apartments
  • Reported to the COO and presided over 4 Regional VP's, 2 Regional Maintenance Directors, Landscape Director, and 315+ indirect reports in Georgia, Alabama, South Carolina, Mississippi, and the Florida Panhandle
  • Worked closely with the Asset Management Team on business modeling, budgeting, pricing, renovations, and marketing to assure operations excellence
  • Supported the Investment Team with proforma planning, market analysis and due diligence on multiple acquisitions; once acquired, provided on the ground assistance with the renovation process and value add opportunities to maximize yields.

Skills

  • 25 Years of Asset Value Improvement
  • Consensus Builder & Open Communicator
  • Due Diligence & Pro-Forma Modeling
  • Yardi & Real Page Suite Products
  • BI Performance & Asset Optimization
  • Axio Metrics & Market Analytics

Awards

  • Dee Reed Leadership Excellence
  • MAA's Most Coveted Award
  • Open Arms Humanitarian Award - MAA

Volunteer Experience

  • DEI / LEAR (Listen, Educate, Act & Reward) StoneRiver
  • Big Oaks Girls' Ranch
  • United Way - Hands On
  • Landmark Christian School Parent Board 2006-2012

Timeline

Senior Vice President - East

LURIN/ Steward + Helm
08.2021 - Current

Vice President of Property Management

StoneRiver Company
04.2017 - 07.2021

National Director of Property Management

FirstKey Homes / BLT
10.2013 - 04.2017

Senior Vice President South

MAA - Mid America Apartment Communities
10.1997 - 07.2013

Similar Profiles

CREATE PROFILE
Diane B. Chastain. CPM, CAPS