Diane Bell

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Consistently maintained 95% customer service satisfaction ratings through quality

control.

Resolved concerns with products services

to help with retention and drive sales

Calculated correct order totals up dated

Accounts and maintained detailed records

for inventory management

• Developed process controls and metrics for daily management of call center.
• Trained team members on performance metrics and consumer behavior identification.