Diane “Tracy” Berggrun
Jacksonville,Florida
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
38
38
years of professional experience
Work History
Universal Stowing
Amazon Fulfilment Center
09.2020 - Current
- Fill pods with product to send out to customer.
Scale House Weighmaster
Waste Management
04.2018 - 08.2020
- Greets customers, directs customers and other traffic, and answers questions accurately
- Correctly calculates payments for customers
- Ensures that incoming garbage loads are safe and do not contain any inappropriate material
- Ensures that customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment (PPE)
- Provides general upkeep of the Scale House
- Completes all administrative tasks including regular filing and completes required reports
- Keeps immediate supervisor fully informed of all problems or matters requiring his/her attention
- Attends company sponsored training and meetings as directed
- Works overtime as needed
- Performs other duties as assigned, including data entry and minor customer service responsibilities
- Approaches all encounters with employees, customers and vendors in a friendly, service-oriented manner.
Builder’s Desk Specialist
Waste Management
04.2018 - 08.2020
- Fields incoming calls of low to mid-level complexity for the construction department independently and proficiently
- Acts as contact for and liaison to construction customers and operations
- Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness
- Works to understand customers’ needs, issues and requests
- Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues
- Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues
- Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty
- Provides information and education to customers regarding service options, charges and billing questions.
New Accounts Credit Analyst
Discover Card
03.2015 - 06.2018
- Reviewing and analyzing credit applications to approve or decline the requests based upon pre-established credit policies and procedures
- In addition, we utilize an on-line processing system to analyze information on applications, and credit bureau files to aide in the verification and approval process.
Tire Sales & Service
03.2014 - 03.2015
- Invoicing, inventory, statements, collections, credit application review and approval, deposits, filing, answer phones, customer service and disputes.
Administrative Assistant
Hurlock Roofing
01.1987 - 01.2014
- Operate telephone switch board to answer, screen and forward calls, providing roofing information, and scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail or facsimile machine
- Resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Prepare work orders for employees and disperse to jobsites
- Order construction waste containers for new jobs
- Prepare and disperse work orders for material needed for daily jobs
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collection of debts and court action if needed
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Receive payment and record receipts for service
- Schedule appointments and maintain and update appointment calendars
- Analyze incoming data to determine answers to questions from customers or members of the public
- Take orders for merchandise or materials and send them to proper departments to be scheduled.
Realtor – Buyers and Sellers Agent
Keller Williams Realty
03.2007 - 03.2013
Education
Medical Office Assistant -
Hodgson Vo-Tech
DelawareAcquired NCC Realtor License -
NCC Board of Realtors
DelawareHigh School Diploma -
Glasgow High School
Newark, Delaware01.1984
Skills
Experience with Word Perfect, Excel, Microsoft Office
Superb Organizational Skills
Problem Solver
Efficient
Operating office machines such as: Copier, Fax, Scanner, Credit Card Machine and Postage Machine
Ability to effectively engage Customers while navigating multiple proprietary systems
Highly flexible and willing to perform multiple work functions
Team player with desire to excel and grow
Experience and comfort with presenting and fulfilling multiple orders and products to new customers
Strong analytical skills and demonstrated ability to make clear and appropriate decisions based on multiple data sources
Professional demeanor and presentation skills
Prior documented track record of leading performance in a professional organization
Excellent communication, negotiation, problem solving and sales skills
Provides excellent Customer service to both internal and external customers
Timeline
Universal Stowing
Amazon Fulfilment Center
09.2020 - Current
Scale House Weighmaster
Waste Management
04.2018 - 08.2020
Builder’s Desk Specialist
Waste Management
04.2018 - 08.2020
New Accounts Credit Analyst
Discover Card
03.2015 - 06.2018
Tire Sales & Service
03.2014 - 03.2015
Realtor – Buyers and Sellers Agent
Keller Williams Realty
03.2007 - 03.2013
Administrative Assistant
Hurlock Roofing
01.1987 - 01.2014
Medical Office Assistant -
Hodgson Vo-Tech
Acquired NCC Realtor License -
NCC Board of Realtors
High School Diploma -
Glasgow High School