Diane Bernardo
Somerset,MA
Summary
Experienced medical secretary with a strong background in electronic health records management and patient intake processing at Prima Care. Demonstrates success in improving operational efficiency and providing outstanding patient service. Proficient in appointment scheduling and medical billing, with excellent communication and organizational skills.
Overview
26
26
years of professional experience
Work History
Medical Secretary
Prima Care
Somerset, Massachusetts
03.2025 - Current
- Greet patients, and manage check-in/check-out processes while verifying demographics.
- Handle patient intake forms and update medical and insurance information.
- Utilize ECW System (eClinical Works) electronic health records for patient documentation.
- Schedule appointments for new patients, follow-ups, allergy shots, and allergy testing.
- Verify insurance eligibility and process referrals.
- Collect co-payments and outstanding balances, and process payments.
- Answer phones, relayed messages, and checked faxes efficiently.
- Process daily cash/checks and credit card deposit reports.
- Review prior authorization for specialty medications including Xolair, Dupixient and Nucala.
- Coordinate with specialty pharmacies to arrange medication deliveries and patient appointments.
- Interpreted medical conversations between Portuguese-speaking patients and physician to ensure clear communication.
Office Manager and Training Coordinator
The Substance Use and Mental Health Leadership Council of RI
Warwick, Rl
01.2015 - 11.2024
- Over 15 years of office management experience and 25 years in administration.
- Demonstrated expertise in Microsoft Office 365, Word, and Excel over 20 years.
- Streamlined office operations and procedures for enhanced efficiency.
- Coordinated maintenance, mailing, shipping, supplies, equipment, bills, and errands.
- Collaborated with IT to ensure functionality of all office equipment.
- Managed vendor relationships, ensuring timely invoicing and service delivery.
- Conducted contract negotiations with the Director of Operations for office services.
- Organize and supported company meetings, events and training programs.
- Coordinated HR-related tasks including payroll and employee benefits.
Office Assistant and Training Coordinator
The Drug and Alcohol Treatment Association of RI
Warwick, Rl
03.2010 - 01.2015
- Collected training materials from instructors for program preparation.
- Prepared training materials, sign-in sheets, evaluations, and training certificates for sessions.
- Maintained daily entries of training registrations, transcript information, and evaluation data.
- Processed CEU applications with NASW and MHC to ensure compliance.
- Managed incoming phone calls to assist clients and staff., managed mail, and supported executive staff.
Human Resources Administrative Assistant
Family Service of RI, Inc.
Providence, RI
01.2005 - 01.2008
- Processed background checks and new hire documentation.
- Verified references for new employees to confirm qualifications.
- Completed paperwork for new employee files in compliance with regulations.
- Entered employee information into database for accurate record-keeping.
- Supported Human Resource Manager by executing various tasks to achieve departmental objectives.
- Coordinated monthly employee orientations and managed switchboard operations to enhance onboarding experience.
- Performed copying, faxing, and filing to keep documentation organized.
- Audited monthly driver's licenses and auto insurance for agency compliance.
Secretary/Receptionist
Truesdale Surgical Associates
Fall River, MA
01.2003 - 01.2005
- Managed front desk reception, facilitating smooth patient check-in and check-out experiences.
- Answered phones, booked appointments, and processed co-payments to enhance operational flow.
- Inputted and updated patient data in database, ensuring accuracy of account information and insurance verification.
- Performed office tasks including filing, organizing physician's dictation, and maintaining medical records.
- Assisted Portuguese-speaking patients in obtaining medical history for accurate records.
Assistant Benefits Administrator
Benefit Concepts
East Providence, RI
01.2000 - 01.2003
- Notified COBRA participants of eligibility to ensure compliance and timely enrollment
- Processing time sensitive documents
- Maintain flexible spending accounts
- Processed monthly reports to maintain accurate records and facilitate decision-making
- Reconciled insurance payments and eligibility reports to ensure accuracy and resolve discrepancies
- Monthly system closing
- Provided customer service support by addressing inquiries and resolving issues.
- Invoice processing using Macola
- Third party administration and billing
Education
High School Diploma -
B.M.C Durfee High School
Fall River, MA01.1998
Skills
- Electronic health records management
- Appointment scheduling and verification
- Patient intake processing
- Medical billing and coding
- Office administration and support
Languages
Portuguese
Professional
Timeline
Medical Secretary
Prima Care
03.2025 - Current
Office Manager and Training Coordinator
The Substance Use and Mental Health Leadership Council of RI
01.2015 - 11.2024
Office Assistant and Training Coordinator
The Drug and Alcohol Treatment Association of RI
03.2010 - 01.2015
Human Resources Administrative Assistant
Family Service of RI, Inc.
01.2005 - 01.2008
Secretary/Receptionist
Truesdale Surgical Associates
01.2003 - 01.2005
Assistant Benefits Administrator
Benefit Concepts
01.2000 - 01.2003
High School Diploma -
B.M.C Durfee High School