Diane Berry
Westerly,RI
Summary
PROFESSIONAL SUMMARY I have more than 25 years of experience working for both large and family‐owned businesses with a background in customer service, personnel management, and office management. I work well under pressure and in fast‐paced environments. I am innovative and adept at handling difficult situations and quickly changing work environments. I am friendly, and I strive to provide the best possible service to customers and clients.
Overview
42
42
years of professional experience
Work History
Seasonal Sales Associate
Macy's
11.2002 - 01.2003
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Seasonal Sales Associate
Dillard's
09.2000 - 12.2000
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Office Manager
Bindery Services, Inc
01.2002 - 05.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
General Bookkeeper
Options
01.2011 - 01.2014
- Maintained and processed invoices, deposits, and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports using Quickbooks.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Sales Associate
Home Depot
04.2003 - 05.2007
- Operated POS terminals and cash drawer balancing.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Customer Service Specialist
Qwest
01.1972 - 01.2002
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained up-to-date knowledge of product and service changes.
Education
Some College (No Degree) - Accounting, Elementary Education
Boise State University
Boise, IDReal Estate
Pioneer Real Estate School
Boise, IDSkills
- AREAS OF EXPERTISE
- Customer service
- Problem solving
- Cash‐handling
- Credit card transactions
- Front‐end operations
- Store operations
- Team Building
- EXPERIENCE
- As a Customer Service Representative, I maintained accurate payroll and scheduling records for more than 200 employees
- I interpreted and input service order requests and liaised with service operators
- I processed sales and billing collections in a timely manner, often dealing with disgruntled customers in diplomatic and professional manner
- As a Sales Associate, I ensured that customers received prompt, professional, and high‐quality service
- I responded to questions and concerns, and I would make recommendations and assist with customer decision‐making
- I served multiple customers during busy, holiday, and rush hours, maintaining a courteous and calm demeanor
- I am comfortable with lifting large or heavy items, prolonged standing, and weekend or evening hours
- SKILLS
- Microsoft Office Suite, QuickBooks, Peachtree Accounting, legal transcription and medical billing
- Financial Records Analysis
- Reports and Spreadsheets
Timeline
General Bookkeeper
Options
01.2011 - 01.2014
Sales Associate
Home Depot
04.2003 - 05.2007
Seasonal Sales Associate
Macy's
11.2002 - 01.2003
Office Manager
Bindery Services, Inc
01.2002 - 05.2014
Seasonal Sales Associate
Dillard's
09.2000 - 12.2000
Customer Service Specialist
Qwest
01.1972 - 01.2002
Some College (No Degree) - Accounting, Elementary Education
Boise State University
Real Estate
Pioneer Real Estate School