Diane Biggs
RN
Leicester,NC
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
40
40
years of professional experience
Work History
Case Manager
Liberty Health Care
09.2023 - 05.2025
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Efficiently managed caseloads while adhering to regulatory guidelines ensuring compliance with Medicare conditions of participation.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Promoted an environment conducive to open communication among staff members regarding complex cases or challenging situations.
- Coordinated discharge planning with multidisciplinary teams for smooth transitions from acute care settings to home-based hospice care.
- Monitored and evaluated patient progress, adjusting care plans accordingly for best possible outcomes.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Cultivated a positive team culture through role modeling, active listening, and open communication with peers and supervisors.
- Proactively identified potential barriers to quality care delivery and implemented solutions for improved service provision.
- Conducted family meetings facilitating discussions surrounding goals of care, advance directives establishment or modification.
- Provided ongoing mentorship and education to new hires within the hospice nursing team for enhanced clinical competency development.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established hospice care services for elderly and disabled patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Evaluated patient histories, complaints, and current symptoms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
RN Floor Nurse
Life Care Center
04.2019 - 09.2022
- Utilized [Software] to document nursing assessments, treatments, medications and discharge instructions.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Delivered treatments and direct nursing care according to physicians' orders in Long Term/ Skilled Care environment.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Facilitated timely discharges through efficient coordination with case managers, social workers, and physicians.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Contributed to reduced hospital readmissions by conducting thorough assessments and appropriately addressing patients'' concerns during their stay.
- Modified patient health treatment plans by observing patient conditions and responses.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Collected and documented vital signs to maintain current records of patients' conditions.
Admissions RN
Vitas Hospice
01.2017 - 06.2019
- Maintained accurate and up-to-date patient records, ensuring proper documentation of medical history and treatment plans.
- Assisted families in navigating complex healthcare systems, offering guidance on insurance coverage, financial assistance programs, and community resources.
- Served as an advocate for patients by identifying unmet needs or gaps in services, working collaboratively with various stakeholders to find solutions.
- Educated patients about their rights, responsibilities, and available resources to ensure informed decision-making throughout their hospital stay.
- Coordinated with case management teams to address potential barriers to successful discharge planning early in the hospitalization process.
- Promoted a positive environment by addressing concerns from patients and families in a timely manner.
- Ensured compliance with regulatory requirements by maintaining current knowledge of industry standards and best practices for clinical documentation.
- Enhanced patient experience by providing compassionate and thorough care during the admissions process.
- Collaborated with interdisciplinary teams to develop individualized care plans for each patient upon admission.
- Attended in-house trainings and continuing education classes.
- Obtained NC RN license and current CPR certification.
- Recorded incoming patients' vital signs and current medication details in electronic charts.
- Followed and patient confidentiality guidelines to prevent breaches and HIPAA violations.
- Provided physicians and other medical personnel with patient assessment details and answered patient care-related questions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Education
Associate Degree in Nursing - Nursing
Asheville Buncombe Tech/College
Asheville, NC05-1985
Skills
- Case management
- Time management
- Organization and multitasking
- Documentation and reporting
- Client advocacy
- Care coordination
- Treatment Planning
- Interdisciplinary collaboration
- Patient assessment
- EMR / EHR
- Direct patient care
- HIPAA compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursPaid time offPaid sick leave401k matchWork from home optionTimeline
Case Manager
Liberty Health Care
09.2023 - 05.2025
RN Floor Nurse
Life Care Center
04.2019 - 09.2022
Admissions RN
Vitas Hospice
01.2017 - 06.2019
Associate Degree in Nursing - Nursing
Asheville Buncombe Tech/College
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