DIANE BIROS

Communicated guidelines and protocols to potential adopters.

education and resources.

Evaluated potential home placements and appropriate fit.

Coordinated multiple schedules and appointments to maximize efficiency.

Analyzed applications and reviewed for needed qualifications.

Provided ongoing resolution to issues and inquiries from participants regarding

policies and qualifications through telephone, email, and in-person interactions.

• Optimized placement success by building strong relationships with both clients and candidates, understanding their needs and preferences.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Served as a valuable resource for law enforcement officers by providing information on victim assistance programs and services available in the community.
• Facilitated referrals for mental health counseling or other specialized services when necessary, ensuring holistic care for each client''s unique needs.
• Developed supportive relationships with clients by displaying empathy, active listening skills, and cultural sensitivity throughout all interactions.
• Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk individuals, helping reduce instances of repeat victimization.
• Advocated on behalf of clients to secure restitution payments, alleviating financial burdens associated with crime-related expenses.
• Improved access to resources for victims by conducting thorough needs assessments and connecting them with appropriate services.
• Increased victim satisfaction by promptly addressing concerns and providing timely updates on case progress.
• Maintained accurate client records and ensured confidentiality of sensitive information, adhering to strict data protection policies and procedures.
• Contributed to organizational growth by actively participating in staff meetings, trainings, and professional development opportunities related to victim advocacy work.
• Strengthened community partnerships by regularly networking with regional service providers, fostering collaboration in serving crime victims more effectively.
• Enhanced organizational reputation by maintaining professional conduct when representing the agency at meetings, conferences, or public events.
• Documented client progress and activities in accordance with agency policies and procedures.
• Implemented community outreach programs to promote mental health awareness.