Diane Blackburn-Garrett
Willis,TX
Summary
Motivated Mortgage Professional with expertise in building relationships, customer satisfaction and managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing.
Overview
21
21
years of professional experience
Work History
Sales Assistant
Jwilliamsstaffing
04.2023 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs utilizing active listening and interpersonal skills
- Prepared and provide marketing materials as directed to visitors and obtain contact information for follow up
- Open, Close and Maintain Model Home Sales Office
Notary Public/Signing Agent
Diane's Notary Services
03.2018 - Current
- Examined documents for accuracy, completion and compliance before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
Mortgage Loan Originator
KBHS Home Loans
04.2021 - 04.2022
- Provided overflow, event and emergency coverage for new home sales offices.
- Managed and maintained loan pipeline transfers
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
Mortgage Loan Originator, Builder Specialist
Homebridge Financial
09.2020 - 04.2021
- Maintained 90%+ capture rate at 3 builder communities
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Retail Loan Officer, Builder Specialist
Flagstar Bank
02.2016 - 09.2020
- Weekend onsite subdivision presence for Builder accounts
- Conduct phone, online and in person prequalification interviews for potential buyers
- Weekly Mylar and Pipeline meetings with Builders and Operations Staff
- Create and Maintain spreadsheets and Monitor pipeline reports
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Submitted loan applications to underwriter for verification and recommendations.
- Proactively identified solutions for customers experiencing credit issues.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed strong relationships with customers through high levels of customer service.
- Participated in Builder Marketing and Sales Events
Loan Officer Assistant, Builder Team
HomeStreet Bank
10.2014 - 02.2016
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Sr Loan Processor, Portfolio Loan Specialist
Banc Home Loans
07.2009 - 08.2014
- Regional product specialist for Banc Home Loans Portfolio loan programs
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Consulted with outside vendors to identify and resolve loan closing issues.
Loan Specialist II
Countrywide Home Loans
08.2003 - 11.2007
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Compiled and drafted closing documents
- Reviewed Funding packages, Audited final figures and processed funding wires
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Loan Coordinator
Sterling Capital Mortgage
05.2002 - 08.2003
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collaborated with other departments to promptly process loan applications and monitor progress from start to finish
- Submitted loan applications to underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed systems to efficiently track loan documents and enhance accuracy.
Skills
- Business and Sales Development
- Networking and Customer Management
- Performance Assessment and Improvement
- Complex Problem-Solving with Creative Solutions
- Financial and Document Analysis
- Critical Thinking
- Oral and Written Communication
- Project Management with Ability to Prioritize
- Conventional, FHA, VA, Jumbo, USDA, Heloc products
- Presentation and Marketing Skills
- Computer Literate
Timeline
Sales Assistant
Jwilliamsstaffing
04.2023 - Current
Mortgage Loan Originator
KBHS Home Loans
04.2021 - 04.2022
Mortgage Loan Originator, Builder Specialist
Homebridge Financial
09.2020 - 04.2021
Notary Public/Signing Agent
Diane's Notary Services
03.2018 - Current
Retail Loan Officer, Builder Specialist
Flagstar Bank
02.2016 - 09.2020
Loan Officer Assistant, Builder Team
HomeStreet Bank
10.2014 - 02.2016
Sr Loan Processor, Portfolio Loan Specialist
Banc Home Loans
07.2009 - 08.2014
Loan Specialist II
Countrywide Home Loans
08.2003 - 11.2007
Loan Coordinator
Sterling Capital Mortgage
05.2002 - 08.2003
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