Diane Blair
Tooele,UT
Summary
Dynamic and trusted professional with a proven blend of strong creative and analytical skills. A collaborative team player with a meticulous eye for detail, I am eager to leverage my expertise in a new opportunity that expands my current skill set and drives impactful results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Genova Pipe
12.2022 - 03.2025
- Efficiently processed customer purchase orders for ABS and PVC pipe products, ensuring accuracy and timely order fulfillment.
- Conducted inventory verification at plant facilities to confirm product availability for customer requests.
- Collaborated with the trucking company to schedule drivers for load pickups and deliveries, meeting deadlines while providing required documentation.
- Resolved delivery challenges, including truck breakdowns, to uphold service reliability and customer satisfaction.
- Maintained proactive and professional communication with customers via phone and email, delivering timely updates on order status.
- Prepared invoices, digitized documents into designated systems, and coordinated inter-location pipe transfers to optimize inventory distribution.
- Provided front desk support, assisting with Will Call order pickups and managing package deliveries.
Title Assistant/Recording Clerk
Cottonwood Title
03.2022 - 11.2022
- Worked with various legal documents used by Escrow.
- Recording documents with various counties after escrow has closed the purchase with the clients.
- Scanning documents.
- Data entry.
- Uploading documents into imaging system.
- Making changes in the system to show when a purchase has been canceled.
- Sending emails to clients, agents and financial institutions.
Title Clerk
Mercedes Benz of Draper
01.2021 - 07.2021
- Prepare tax and title documents to transfer ownership of property.
- Submit title documents to the Department of Motor Vehicles or the County Clerk's Office.
- Verify that funds have been collected on the sale of vehicles before processing titles.
- Verify documents to ensure that all information is accurate.
- Call customers to verify information and answer any questions they might have.
- Call various financial institutions to verify payoff funds have been received and inquire about vehicle titles.
- Fax and/or email customers and financial institutions various documents requested, or forms that need to be signed.
- Work with sales and finance departments to meet the needs of the customer.
Processor/Document Services Supervisor
Utah Higher Education Assistance Authority/UHEAA
02.2005 - 01.2021
- Supervise all document services related processes i.e. incoming mail, outgoing mail, printing, imaging and other miscellaneous document services tasks.
- Process documents when there is a large workload or when shorthanded.
- Monitor all incoming documents for borrowers to make sure they are date stamped notated in the system the date received and then scanned into imaging.
- Supervise all Cash Receipting functions.
- Maintain and approve staff timecards and leave requests according to business unit and division policies.
- Develop schedules and communicate assignment of daily, weekly and monthly task schedules.
- Schedule and conduct staff meetings.
- Compile and record daily stats and processing numbers.
- Perform staff performance evaluations.
- Assist manager with required staff disciplinary actions.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Management Skills
- Leadership
- Communication
- MS Excel
- MS Word
- Computer Literacy
- Customer Service
- Scanning/Imaging
- Data Entry
Timeline
Customer Service Representative
Genova Pipe
12.2022 - 03.2025
Title Assistant/Recording Clerk
Cottonwood Title
03.2022 - 11.2022
Title Clerk
Mercedes Benz of Draper
01.2021 - 07.2021
Processor/Document Services Supervisor
Utah Higher Education Assistance Authority/UHEAA
02.2005 - 01.2021
High School Diploma -
Granger High School
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