Diane Bolz
Palmetto,FL
Summary
Dynamic Customer Service Supervisor excelling in team leadership and problem-solving. Proven track record in enhancing customer satisfaction and team productivity through effective coaching and strategic decision-making.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor (Ford Team)
Repair Ventures
Chicago, IL
11.2020 - Current
- Supervise Ford Customer Service Team, ensuring high-quality support and effective issue resolution.
- Develop biweekly Powerpoint Presentations for all Customer Service Meetings.
- Monitored key performance indicators, utilizing data analysis to inform strategic decision-making processes.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Executive Administrative Assistant
Iheart Media Corporate
Sarasota, FL
01.2017 - 10.2020
- Direct Administrative Support for General Sales Manager/Sales Staff
- Support for 5 Managers (Operations, Promotions, Engineering, Production)
- Run financial reports for all staff to include Invoices, Spot Time Reports, etc.
- Set up for onsite events, team lunches. etc.
Project Specialist
Comcast Spotlight
Sarasota, FL
04.2005 - 07.2016
- Corporate Trainer for 800+ CRM users to include Management, Partner Departments (Internal/External).
- Conduct, Monitor and Support training's re CRM Product Training
- to include set of licenses, training of new hires, etc.
- Creation of multiple reports/Senior Management to assist with monitoring Sales Activity, workflow,
- Plan, promote and execute corporate initiatives for entire Southern Division.
Education
High School Diploma -
Corunna High School
Corunna, MISkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Knowledge of CRM/Exodus/Reporting
- Powerpoint, Excel, Word
- Leadership
Timeline
Customer Service Supervisor (Ford Team)
Repair Ventures
11.2020 - Current
Executive Administrative Assistant
Iheart Media Corporate
01.2017 - 10.2020
Project Specialist
Comcast Spotlight
04.2005 - 07.2016
High School Diploma -
Corunna High School