Diane Boonstra
Butler,MO
Summary
Dedicated professional with strong multitasking and customer service skills, experienced in authorization processes and team training. Committed to enhancing patient experiences and optimizing front office operations.
Overview
27
27
years of professional experience
Work History
Precert Coordinator
Ascentist Healthcare
Leawood, KS
11.2020 - Current
- Authorization submission: Initiate and submit prior authorization requests via payer portals, phone or fax, ensuring all necessary documentation is included.
- Answering incoming calls promptly and professionally, directing them to the appropriate person or department.
- Trained new team members on customer service protocols and best practices for effective engagement.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
Front Desk Receptionist
Encompass Medical Group
Grandview, MO
03.2012 - 11.2020
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Assisted patients with check-in and check-out processes, ensuring accurate completion of paperwork.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented electronic health record (EHR) systems for improved data management and retrieval.
- Trained new receptionists on office protocols, enhancing team efficiency and service quality.
- Resolved patient inquiries and concerns, fostering positive relationships with the practice.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Front Office Supervisor
Rockhill Womens Care
Lee's Summit, MO
02.1999 - 04.2011
- Supervised front office operations, ensuring efficient patient flow and exceptional service delivery.
- Trained and mentored staff on best practices in patient scheduling and customer service protocols.
- Implemented new electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Developed and maintained front office procedures, improving workflow efficiency by standardizing processes.
- Trained new front office staff, ensuring thorough understanding of policies and procedures.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Authorization & Insurance: Verify insurance benefits, check eligibility, and submit clinical documentation to secure pre-authorizations for surgical procedures.
Education
High School Diploma -
Raytown South High School
Raytown, MOSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Timeline
Precert Coordinator
Ascentist Healthcare
11.2020 - Current
Front Desk Receptionist
Encompass Medical Group
03.2012 - 11.2020
Front Office Supervisor
Rockhill Womens Care
02.1999 - 04.2011
High School Diploma -
Raytown South High School