Diane Bova

Dover,NH

Summary

Dynamic leader and effective team player with a proven track record at Home Depot, enhancing team performance and customer satisfaction. Skilled in inventory management and problem-solving, achieving significant improvements in efficiency. Excels in fostering positive environments and mentoring staff, with a keen focus on goal achievement and operational excellence.

Professional with strong background in customer service and retail operations, prepared for this role in recreational setting. Focused on team collaboration and achieving results, with flexible approach to changing needs. Skilled in inventory management, customer engagement, and point-of-sale systems, ensuring smooth and efficient operation. Dependable and adaptable, known for consistent performance and reliability.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Pro Shop Attendant

Rochester Country Club

11.2023 - Current

Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.

Department Supervisor

Home Depot

07.2003 - 03.2024

Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained new employees on overall company and department-specific policies and procedures.
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.

Education

High School Diploma -

Rochester High School, Rochester, NH

06-1975

Skills

Team player mentality
Cleanliness and hygiene
Goal-oriented mindset

Stock replenishment
Problem-solving abilities
Multitasking Abilities

Sewing, Sewing

I sew quilts for my friends that own a quilt shop. I also made all the gifts for our golf invitational this year.

Timeline

Pro Shop Attendant - Rochester Country Club

11.2023 - Current

Department Supervisor - Home Depot