Diane Bowden
Mount Gilead,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Residential Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Residential Manager
Monarch
Albemarle, North Carolina
11.2019 - Current
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Managed, scheduled and determined workload for 20+ employees.
- Oversaw and enhanced work of 20+ team members to promote optimal efficiency and obtain necessary results.
- Communicated effectively with residents and on-site employees.
- Collected and maintained careful records of medications and medication administering.
- Audited files and reported issues requiring follow-up to program manager.
- Maintained constant balance and accounting of property petty cash account.
- Kept residential property in compliance with local and state regulations.
Service Manager
Monarch
Albemarle, NC
04.2016 - 11.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to [Number] employees.
Operations Director
Monarch
Albemarle, NC
01.1998 - 04.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and standards.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Communicated with staff, residents and healthcare providers to encourage highest quality of service.
- Led, supervised and provided strategic direction for workforce of [Number] employees.
Education
Associate of Applied Science - Human Services
Stanly Community College
Albemarle, NC05.2004
Skills
- Recordkeeping
- Emergency Situations
- Critical Thinking
- Medication Administration
- Personnel Recruitment
- Mental Health Support
- Scheduling Medical Appointments
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Residential Manager
Monarch
11.2019 - Current
Service Manager
Monarch
04.2016 - 11.2019
Operations Director
Monarch
01.1998 - 04.2016
Associate of Applied Science - Human Services
Stanly Community College
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