Diane Boyd
Glen Allen,VA
Summary
Accomplished Registered Nurse Case Manager with 30+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in case management settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Dedicated and compassionate (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
49
49
years of professional experience
Work History
Registered Nurse Case Manager
Henrico Doctors Hospital
2005.08 - 2023.09
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Responded promptly and professionally to patient questions and concerns.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
Registered Nurse
Johnston Memorial Hospital
2002.08 - 2023.07
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Registered Nurse
Tuckahoe Family Medical Center
1992.03 - 2002.08
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Licensed Practical Nurse
Johnston Memorial Hospital
1986.12 - 1992.03
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Licensed Practical Nurse
Smyth County Community Hospital
1974.06 - 1984.02
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
Education
AAS Nursing - Nursing
Wytehville Community College
Wytheville, VA05.1984
A.A.S Nursing - Nursing
Smyth County Vocational School
Marion, VA05.1974
High School Diploma -
Rich Valley High School
Rich Valley, VASkills
- Direct Patient Care
- Goal Setting
- Care Coordination
- Emotional Intelligence
- Case Evaluation
- Discharge Planning
- Patient Assessments
- Home care management
- EMR / EHR
- Program Planning
- Resource Utilization
- Indirect Patient Care
- Referral Coordination
- Medical evaluation
- Patient care planning
- Cardiac monitoring
- Clinical assessment
- Case Management
- IV setup
- Data Collection
- Patient Discharge
- Family Education
Timeline
Registered Nurse Case Manager
Henrico Doctors Hospital
2005.08 - 2023.09
Registered Nurse
Johnston Memorial Hospital
2002.08 - 2023.07
Registered Nurse
Tuckahoe Family Medical Center
1992.03 - 2002.08
Licensed Practical Nurse
Johnston Memorial Hospital
1986.12 - 1992.03
Licensed Practical Nurse
Smyth County Community Hospital
1974.06 - 1984.02
AAS Nursing - Nursing
Wytehville Community College
A.A.S Nursing - Nursing
Smyth County Vocational School
High School Diploma -
Rich Valley High School
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