Diane Boyle
Allison Park,PA
Summary
I've spent my career thus far sitting in an office selling industrial instrumentation. While I have enjoyed the position, my goal is to step out of the office and become the face and name that the customer base can rely on to solve their application issues in conjunction with representing and selling the various manufacturers that Forberg Smith partners with. I'm certain that my knowledge of products and processes along with my ability to establish relationships will be an asset in the Outside Sales position. As an ex-athlete I thrive on teamwork, prioritizing my time and efforts and my competitive nature. All of which will serve me well in the industrial sales arena.
Overview
22
22
years of professional experience
Work History
Inside Sales
Forberg Smith Process Solutions
Bridgeville , PA
01.2013 - Current
- Answered customers' questions regarding products, prices and availability
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- As part of the inside sales team and the day to day sales of the branch we enjoyed a record-breaking 2019 and beat our 2022 revenue goal by 32%.
- Consistently helped our branch meet and exceed revenue and sales goals through creating timely quotes, providing support to our outside sales, generating and placing orders, working tirelessly with vendors on products and lead times until customer satisfaction
- Integral part of winning "Branch of The Year" multiple times
- Trained incoming ISE's on our practices, procedures, policies and products
- Knowlege of manufacturers such as Endress + Hauser, Wika, Ashcroft, Burkert, Samson, GDS, United Electric to name a few
- Earned the title of Team Leader to delegate tasks with a goal of proficiency and meeting sales goals throughout our branch
- S and lead times until customer satisfaction
Inside Sales
Industrial Controls Distributors
Bridgeville, PA
07.2011 - 12.2012
- Represented Honeywell as a primary manufacturer
- Served as a distributor for Ashcroft and one of my primary responsibilities was selling to a key account at Aquatech International
- Visited customer sites to discuss their instrumentation needs and processes to provide appropriate products, acceptable pricing along with maintaining a relationship with a goal to remain their go-to distributor
- Familiar with lines such as Asco, Samson, Sierra, Pyromation, Ashcroft and Honeywell to name a few
- Produced quotes for products, followed-up on opportunities and created orders
- Serviced customers through their first contact with me until end of sale and beyond
- Answered customers' questions regarding products, prices and availability
Customer Service
SSI, Incorporated
Cranberry Township , PA
07.2000 - 06.2011
- Danfoss Certified Service Partner of Variable Frequency Drives
- Managed a customer base across seven East Coast states
- Communicated with each customer about their needs and determine the course of action. Most often they were in distress dealing with a building that had a non-functioning HVAC system
- Scheduled and dispatched the technicians in the selling and servicing of VFD's
- Worked as a team with technicians to determine the customer's problem and how to best service them
- Composed quotes for repairs and services as well as a replacement VFD
- Made follow-up calls until a repair or replacement quote was purchased and maintained communication until the job was completed
Education
Bachelor of Science - Biology
Geneva College
Beaver Falls, PA 05.1994
Skills
- Persuasive negotiator
- SalesForce
- Multi-tasker
- Effective Communication Skills
- Above average problem solving techniques
- Excellent people skills
- Efficient time management
Additional Information
*Member of The Realtors Association of Pittsburgh (RAMP)
*Graduate of Career Growth Real Estate Academy
*While at Geneva College, I was a scholarship athlete on the Women's Basketball Team
*Coached Elementary and Middle School Girls Basketball for 20+ years
Timeline
Inside Sales
Forberg Smith Process Solutions
01.2013 - Current
Inside Sales
Industrial Controls Distributors
07.2011 - 12.2012
Customer Service
SSI, Incorporated
07.2000 - 06.2011
Bachelor of Science - Biology
Geneva College
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