Diane Brimer
Shreveport,LA
Summary
Proven track record of enhancing customer experiences and financial accuracy, notably at Horn Holdings / Ace in the Hole Casino. Expert in cash handling and procedures, coupled with exceptional problem-solving abilities. Demonstrated leadership in training teams, reducing financial discrepancies, and fostering a positive, professional gaming environment. Achieved significant improvements in operational efficiency and customer satisfaction.
Dedication to accuracy and ethics, passion for helping, people. Experience in quoting, writing, reviewing, and assessing insurance policies, detail oriented, running small five person Insurance office branch.
Overview
26
26
years of professional experience
Work History
Casino Cage Cashier /Gaming Bartender
Horn Holdings / Ace in the Hole Casino
02.2019 - 04.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Established trust with coworkers and supervisors through consistent adherence to company policies and ethical practices.
- Conducted currency exchanges for both domestic and international guests, adhering to established policies and regulations.
- Reduced discrepancies in financial reporting through meticulous record-keeping and attention to detail.
- Provided prompt resolution of customer disputes or concerns, fostering a positive atmosphere within the casino.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
- Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced books with daily summary reconciliations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Casino Cashier / Bartender
Pilot Casino
04.2015 - 02.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Promoted a safe working environment by promptly reporting any observed safety hazards or potential security breaches to management.
- Effectively communicated with cage supervisors regarding any discrepancies or issues encountered during shift operations.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
- Provided prompt resolution of customer disputes or concerns, fostering a positive atmosphere within the casino.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
- Collaborated with other team members to ensure smooth operations during high-volume periods.
- Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Complied with gaming commission rules by verifying players' ages.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Insurance Agent / Office MGR
Action Auto Insurance/ Dill Brothers
10.2003 - 11.2007
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Maintained all Administrative Office duties including, Accts. Receivable & Payable, Daily deposits, Posting Payment's, Work Schedules, and Pay Roll ect.
Customer Service Representative
Farmers Insurance Group, Mark Perry & David Hadlock
05.1998 - 09.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues though client vision.
- Responsible for receiving and posting payments and customer quotes.
Education
Multi Line Property And Casualty Insurance Agent L - Agent License
Arkansas Insurance Commission
Little Rock, AR2004
Certificate In COT - Computerized Office Technologies
Southern Technical Colloge
Little Rock, AR11.1993
Skills
- Dependability
- Cash handling expertise
- Stress Tolerance
- Data Entry Efficiency
- Anti-Money Laundering
- Cross-selling techniques
- Cashier Equipment Operation
- Gaming Industry Understanding
- Records Maintenance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Active Listening
- Effective Communication
- Financial reports
- Professionalism
- Slot machine troubleshooting
- Negotiating
- Positive Attitude
- Patience
- Currency counting
- Multitasking Abilities
- Team Collaboration
- Adaptability and Flexibility
- Mechanical Troubleshooting
- Funds reconciliation
- Slot machine operations
Timeline
Casino Cage Cashier /Gaming Bartender
Horn Holdings / Ace in the Hole Casino
02.2019 - 04.2024
Casino Cashier / Bartender
Pilot Casino
04.2015 - 02.2019
Insurance Agent / Office MGR
Action Auto Insurance/ Dill Brothers
10.2003 - 11.2007
Customer Service Representative
Farmers Insurance Group, Mark Perry & David Hadlock
05.1998 - 09.2007
Multi Line Property And Casualty Insurance Agent L - Agent License
Arkansas Insurance Commission
Certificate In COT - Computerized Office Technologies
Southern Technical Colloge
Similar Profiles
Helina HidalgoHelina Hidalgo
Administrative Office Manager at Ace In The Hole TowingAdministrative Office Manager at Ace In The Hole Towing
Auzuria LittleAuzuria Little
Cook at Horn HoldingsCook at Horn Holdings
Samantha DoaksSamantha Doaks
Cstore Manager at Horn Holdings LLCCstore Manager at Horn Holdings LLC