Summary
Overview
Work History
Education
Skills
Timeline
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Diane Buckley

Dallesport,WA

Summary

Dynamic and highly reliable professional with extensive experience at Chips Bar & Grill, excelling in customer service and team collaboration. Proven track record in managing operations and enhancing customer satisfaction through effective communication and multitasking. Skilled in cash handling and inventory management, fostering a loyal clientele and a positive work environment.

Overview

21
21
years of professional experience

Work History

Bartender/Server

Chips Bar & Grill
05.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Owner

Millcreek Coffee and Espresso
01.2017 - 11.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Financial Advisor

AIG Retirement Services
03.2007 - 03.2008
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.

Administrative Assistant

AIG Retirement Services
02.2004 - 03.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associates Degree - Paralegal Studies

Pioneer Pacific College
Wilsonville, OR
06.2013

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Customer service expertise
  • Handling difficult customers
  • Inventory
  • Safe service compliance
  • Cash and credit transactions
  • Courteous
  • Marketing and sales experience
  • Fast learner
  • Honest and dependable
  • Teamwork and professionalism

Timeline

Bartender/Server

Chips Bar & Grill
05.2022 - Current

Owner

Millcreek Coffee and Espresso
01.2017 - 11.2022

Financial Advisor

AIG Retirement Services
03.2007 - 03.2008

Administrative Assistant

AIG Retirement Services
02.2004 - 03.2007

Associates Degree - Paralegal Studies

Pioneer Pacific College

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Diane Buckley