Diane Burrow
Creative Support
Harwood,Lancs
13
years of professional experience
I have a Diploma 5 in Health and Social Care
All relevant and required training is up to date
Experienced in ensuring we are CQC compliant at all times
Managing a CQC Registration
Managing a CQC compliant office
Being able to keep a calm and professional manner when dealing with complex issues
Working at a fast pace when dealing with referrals
Consistency in managing HR processes
Work History
Registered Operations Manager
12 Years 10 Months- Directed daily service operations to maintain person-centered support and consistent quality standards.
- Managed staffing rotas, coverage, and workload allocation to support reliable service delivery.
- Oversaw compliance with safeguarding, health and safety, and care quality requirements.
- Implemented process improvements to strengthen efficiency, consistency, and team accountability.
- Coached staff through supervision, feedback, and performance management to improve service outcomes.
Skills
CQC Compliance
Duty Manager for Current Company offering advice
support and guidance for over 5000 employees and over 5000 service users
HR Processes
Manage and supervise over 60 employees
Support in a person centred manner over 120 service users
Manage Referrals
Experienced in Complex Care
Experienced in Learning Disability
Autism and Mental Health
Experienced in older people
Housing related issues and concerns
Timeline
Registered Operations Manager
Creative Support
12.2013 - CurrentRead More