Diane Bush

• Route and troubleshoot inquiries related to training course issues
• Manage service tickets pertaining to Cornerstone on Demand: uploading of content, assignments, group management, reporting, and other duties as needs of the business arise.
• Support testing for new systems functionality and enhancements.
• Set up and manage assignment profiles and direct assignments
• Manage rosters and end user transcripts
• Troubleshoot assignment and reporting issues
• Support operational activities including content and system audit
• Utilize extensive knowledge of Reporting 2.0 in building and automating custom reports

• Provides technical assistance to ensure Learning Management System (LMS) is accurate and operational for all teammates
• Responsible for the support, maintenance, reporting of content, assets, and other resources used for instructional functions
• Assists in the implementation of all system updates, integrations, and upgrades
• Communicates to troubleshoot any user interface issues, navigational challenges, or any other system-related obstacles
• Manage Learning Design Team (LDT) email inbox for learner support requests, integration status reports, and development requests
• Develop Request for Proposal by developing, gathering, and recording requests and requirements for replacement LMS
• Check Daily/Weekly Reports from Human Resources Information System (HRIS) to validate LMS
• Establish and maintain standards to ensure data integrity and best practices
• Test course performance and report errors
• Assist in maintaining Team files for course content
• Work with vendors to address and resolve any LMS issues
• Collaborate and assist with a variety of stakeholders in implementing and using the LMS in their technical and functional activities
• Pull data reports from the system to use for accreditation reporting, system usage, and other reports necessary to meet compliance audit requirements or other business needs
• Serve as the LMS superuser and provide insider knowledge to system administrators to help them utilize the system to its full potential.

• Systems and learning administrator for the global LMS (Saba Cloud on Cornerstone)
• Manage on-going day-to-day operations of the global Learning Management System (LMS) (Saba Cloud on Cornerstone)
• Partnered closely with compliance/legal teams to roll out any new training programs, updates or fixes to existing trainings
• Build reports to provide insight on training completion status
• Train and support local learning admins on learning administration features
• Manage vendor relationships with LMS and content providers
• Create, design, and curate learning program pages
• Collaborate within People Technology, internal IT & external partners/providers as needed to troubleshoot issues and develop solutions to system issues, user errors, learning content issues, and system functionality.

• Enterprise-wide implementation, administration, management, configuration, and support of Workday Learning, including developing and implementing best business practices
• Report design, management, and support for Workday Learning Stakeholders
• Ongoing Enterprise-wide administration, management, configuration, and support of UL ComplianceWire Learning Management System
• Provide ongoing systems analysis, design, testing and programming to meet business and GMP requirements
• Ongoing collaboration with Business Owners and additional stakeholders in the development and approval of LMS configuration specifications as well as completing and recording testing results for GxP validation
• Analyze and develop system integration and site acceptance tests
• Technical Representative Member for Learning Operations Governance team
• Manage, analyze, and recommend changes to applications according to business needs
• Interface directly with various IT functional areas as it pertains to the support of applications
• Creating and executing SDLC documents
• Support scheduled/unscheduled audit events and planning for the LMS as required
• Collaboration with business partners and system administrators to develop a plan for continuous improvement to Learning Management System and processes
• Anticipate issues and recommend solutions
• Provide collaborative analysis and documentation of business system requirements
• Ongoing management and support of system and content for global user base.

• Project Lead for the end-to-end integration of the people, process, technology, governance, organization components of a fully integrated LMS system across 7 global locations; leveraging best practices
• Project lead for the consolidation of multiple international nodes on the Compliance Wire system
• Ongoing design and implementation of additional functionality and usability of the ComplianceWire Learning Management system to support increasing learning/training demands within a validated systems environment
• Coordination and validation of Compliance Wire LMS upgrades and enhancements
• Manage the evaluation of, selection, and implementation of functions and features in support of business demands quarterly with a yearend due date for completion
• Provide ongoing audit support: FDA, BSI, ISO
• Perform pre-update/upgrade testing and post-update/upgrade testing to verify stability of system and data
• Ensured that objectives were accomplished in accordance with outlined priorities
• Analyzed results of operations to discover more efficient ways to utilize resources
• Reviewed project status reports during each operational phase
• Ongoing management and support of system and content for global user base.

• Project Manager for the simultaneous implementation of the Saba Learning Management System, Centra Virtual Classroom and OutStart Evolution Learning Content Management System
• System administration of Saba Learning Management System, Virtual Classroom and Learning Content Management
• Research and implementation of third-party web-based training modules (SkillSoft, SmartPros, Micromash, plus
• Development and management of all MS Project Plans, Visio Process Flows, and approval of functional and technical specifications provided by consultants
• Project expense management including review and approval of consultant invoices
• Development, verification and implementation of training for Institute clients
• Vendor management including contractual negotiations and obligations, SLAs, upgrades and maintenance.

• Development of RFPs, Statements of Work, proposal evaluations, contract development and negotiations
• Organize and facilitate vendor meetings and presentations as well as inter-departmental meetings
• Coordinate efforts between groups to develop an exact database inventory of company-owned hardware
• Vendor liaison for multiple departments and locations
• Handle all aspects of user training, coordinating meetings, presentations, changes to services, as well as address all service and contractual issues with the vendor
• Evaluation, selection, organization and management of vendors and vendor related projects
• Application Administrator for various vendor applications including Cisco Works, Symbol Technologies, and Keynote Systems
• Responsible for training, maintenance, upgrades and service issues
• Proactive analysis of and reporting on domestic bandwidth circuitry to determine the need for bandwidth upgrade
• Management and administration of global firewall framework and floodgate administration.