Diane Caballero
Corpus Christi,TX
Summary
Highly skilled, organized, dependable and enthusiastic professional with more than 15 years of experience managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Conviva Care Center
09.2023 - Current
- Scheduled appointments with specialists on behalf of patients.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Referral Coordinator
United Health Group/Wellmed
09.2021 - 09.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of patients.
- Processed referral requests from patients, doctors and other health care professionals.
Service Coordinator/Case Manager Coordinator
Superior Health Plan Inc
06.2016 - 04.2021
- Served as a primary point of contact for patients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between patients and providers. Resolved customer complaints and issues to drive satisfaction and loyalty.
- Conducted thorough assessments of patient needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted patients in crisis situations by providing immediate intervention and connecting them with relevant resources.
- Established strong relationships with patients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Education
Community Health Worker Certificate -
South Coastal Area Health Education Ctr
Corpus Christi, TX04.2024
High School Diploma -
Robstown High School
Robstown, TX06.1995
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Follow-up Coordination
- HIPAA Regulations
- Caseload Management
- Utilization Management
- Electronic Medical Record Software
- Patient Care Assessment
Timeline
Referral Coordinator
Conviva Care Center
09.2023 - Current
Referral Coordinator
United Health Group/Wellmed
09.2021 - 09.2023
Service Coordinator/Case Manager Coordinator
Superior Health Plan Inc
06.2016 - 04.2021
Community Health Worker Certificate -
South Coastal Area Health Education Ctr
High School Diploma -
Robstown High School