Diane Cameron
Robesonia,PA
Summary
Claim professional with 25+ years of workers compensation/multi-line claim experience on both the agency and carrier sides provides a unique insight and understanding of the carrier’s objectives, while satisfying the needs of the client.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director of Claims
The Loomis Company
Wyomissing, PA
01.2013 - Current
- Manages the operations of the Property Casualty Claim Department and its team.
- Responsible for overall agency claim quality and E&O audits.
- Assist clients with new policy implementation, claim reporting procedures and return to work programs.
- Identify trends in loss data and work alongside Loss Control to devise safety protocols aimed at minimizing potential risks.
- Monitor difficult claims to ensure proper handling and reserve accuracy.
- Evaluate coverage declinations and explore alternative options for clients.
- Effectively communicate with producers about significant exposure claims and cases with potential coverage concerns.
- Participate in claim reviews with clients and carriers.
- Provide detailed analysis and intermittent mod projections as an Agency Administrator for ModMaster to assist clients with budgeting and contract compliance.
- Manage operations and administration of KPA Risk Management Center.
- Participate in sales presentations for prospective clients.
- Resolve customer complaints promptly and efficiently.
Risk Management Specialist
The Loomis Company
Wyomissing, PA
01.2010 - 01.2013
- Oversight of agency workers' compensation claims to ensure proper handling and reserve accuracy.
- Conducted monthly analysis of loss runs to identify and track loss trends for training purposes.
- Effectively communicated with producers about significant exposure claims and cases with potential coverage concerns.
- Created and implemented loss trending spreadsheets/graphs to analyze key focus areas.
- Used ModMaster software to run mod analyses and mod projections.
- Participated actively in claim reviews with clients and carriers.
Workers Compensation Claim & Subrogation Rep.
Travelers Insurance
Wyomissing, PA
07.1997 - 07.2010
- Dedicated workers' compensation claim professional for Schneider National, handling all claims from medical only to catastrophic cases.
- Investigated losses for third-party negligence, identified potential responsible parties for recovery, and pursued recovery.
Workers Compensation Claim Representative
C N A Insurance
Reading, PA
01.1990 - 01.1997
- Litigation Claim Representative for National Accounts Unit
- Handled claims involving litigation, attended hearings, worked with defense counsel to develop legal strategies and budgets, participated in settlement conferences and mediations, evaluated exposures, and negotiated settlements.
Education
Bachelor of Science -
Penn State University
State College, PASkills
- Communication
- Claim Management
- Customer Service
- Excel
- Investigation
- Litigation Management
- Mod Analysis
- Negotiations
- Claim Reserving
- Risk Management
- Subrogation
- Supervision
Certification
Pennsylvania Producer License
Delaware Adjuster Licence
Accomplishments
- Award from MBM Foods for role in reducing overall workers compensation costs.
- Significant mod reductions for clients managed.
- Created estimating manual adopted for Travelers reserving best practices.
References
- Bill Bixler, Sales Director at Berkshire Hathaway Specialty Insurance, (215)527-4567, wbixler1@comcast.net
- Dave Brennan, Managing Attorney at Brennan & Associates, (267)252-5761, dkb@brennanlaw.net
- Terina Grossnickle, Sr. Account Manager at Encova Insurance, (717)468-8330, terina.grossnickle@encova.com
Key Clients
Servpro
Certapro
Schneider National
Timeline
Director of Claims
The Loomis Company
01.2013 - Current
Risk Management Specialist
The Loomis Company
01.2010 - 01.2013
Workers Compensation Claim & Subrogation Rep.
Travelers Insurance
07.1997 - 07.2010
Workers Compensation Claim Representative
C N A Insurance
01.1990 - 01.1997
Bachelor of Science -
Penn State University
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